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NameLakeside Surgery
AddressGoldthorpe Green
Goldthorpe
Rotherham
S63 9EH
Phone01709886360

Website

Email

RatingStar Rating 18 Reviews
CQCCQC Rating

CCGNHS Barnsley CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
Lakeside Surgery is a GP Practice in Rotherham and provides a list of services listed below if available. This GP practice has 18 reviews with a rating of 2.3 out of 5.

  Opening Times    Closed
DayOpening Times
Mon07:30-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-19:00
Fri07:30-18:30
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  GP LocationDirections
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GP Services
  • Learning disability health check
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Lakeside Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49300 individuals have been screened out of a possible 435 eligible people.

A total of 68.96551724 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		300
Cervical Screening Ages 50 to 64135 individuals have been screened out of a possible 190 eligible people.

A total of 71.05263158 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		135
Overall number of GP appointments1745 Number of appointments in Apr 2024 from a practice list size of 2366 patients1745
Face to face appointments1552 Face to Face appointments in Apr 2024 which is 88.9% of the total number of appointments.1552
Home Visits3 Home Visits in Apr 2024 which is 0.2% of the total number of appointments.3
Telephone appointments170 Telephone appointments in Apr 2024 which is 9.7% of the total number of appointments.170
Unknown appointments20 Unknown appointments in Apr 2024 which is 1.1% of the total number of appointments.20
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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   Patient Ratings
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Excellent
1

Good
2

Ok
3

Poor
7

Terrible
5

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Patient Reviews

Lakeside Surgery
By:Anonymous
Date:Jul 19 2018
Rating:Star Rating
Review Source

Utterly frustrating. I have a 3 year old daughter. 6/7 weeks ago, she was unwell. Phoned the surgery (no exaggeration) 40 times during the afternoon with no answer. The following morning we phoned constantly from 5 mins before opening time for just over 20 mins before the receptionist answered. And I do mean constantly, repeatedly ringing with no break. The receptionist then said that they do always answer the phone. She then said that all appointments were taken, and advised me that I need to phone up first thing in a morning to get a short notice appointment. This is a surgery who are taking on more patients - they can't service the ones they have. Daughter unwell again today, suspected water infection - phoned over 20 times and given up. Using the I heart service - Lakeside is not fit for purpose.
Original Comment Report...

Reply from Lakeside Surgery
Wed, 22 Aug 2018 11:12:37 +0100

Firstly thank you for taking the time to write your comments. Telephone lines can be extremely busy (especially at peak times) and we strive to answer them as soon as we can, I can only apologise for the difficulty you seem to have had getting your calls answered. Recently there has been some technical issues with the phone lines in the Goldthorpe building and this of course has had an impact, hopefully these issues have now been resolved. Our practice manager is aware of your views and is more than happy to arrange a meeting with you to discuss your concerns.

Lakeside Surgery
By:Anonymous
Date:Jun 21 2018
Rating:Star Rating
Review Source

Phone just left to ring until cut off. Referrals very slow, only acted upon after being chased. Receptionist very polite when eventually the phone is answered. Took a whole year to get GP history transferred from old go. Fast losing confidence.
Original Comment Report...

Reply from Lakeside Surgery
Wed, 22 Aug 2018 11:28:00 +0100

Many thanks for your comments - we value your feedback. Telephone lines are extremely busy (especially at peak times) and we strive to answer them as quickly as possible. Please be assured that providing first class patient care is our number one priority. The concerns you have raised will be discussed with the clinicians and staff at the practice with a view help us to continuously improve our service.

Lakeside Surgery
By:Anonymous
Date:Feb 13 2018
Rating:Star Rating
Review Source

You can never get to see a doctor appointment they always send you to see the nurse takes too long to answer the phone got told can only see them with one complaint so ask can I make more appointments told no so how do you get to tell doc what's up with you myself I think it's going to take me about a year as ask to see doctors asap so been given a emergency appointment for two weeks time what a load of rubbish this place is and to say when it was going to close we was all fighting for the future of the service but just looks like we are going to change doctors now that I know that both doctors are only available two half days a week and all the other time the only one available is a nurse
Original Comment Report...

Reply from Lakeside Surgery
Wed, 22 Aug 2018 15:18:18 +0100

Thank you for your feedback. We are sorry to read some of the comments you have made. The practice manager is more than happy to arrange a meeting with you to discuss your concerns in more detail. Since you have chosen to remain anonymous we would ask you to contact the surgery to arrange a mutual date and time.

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Lakeside Surgery

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