I didn't answer some of the above questions because I was told it was an emergency service so no appointments, no telephone contact. I just turned up, waited 55 minutes. Saw a nice doctor. He dealt with my infected finger and put me on antibiotics. The surgery was clean, and well looked after. I have 3 suggestions: (1) When walking in, the notice on the desk says "In the interests of confidentiality please wait to be called." A man was already waiting near the entrance, and I joined him. After a minute or two I thought how could they call me if they don't know my name, so I approached the desk and the receptionist asked to fill in a form to check in. Then she told me to take a seat. So that notice is misleading and it needs to be sorted. (2) Although most people have mobile phones to look at, I don't have one. I looked at some notices around the room but otherwise there's nothing to read while you're waiting, only a leaflet about shops in Duke's Lane - not very interesting.. So perhaps get the Metro paper (free) delivered ea ch day (3) the area with notices is interesting but there was still a box with brochures for Brighton Fringe (May) there. Should have been removed at the end of May. Apart from these suggestions, the service was wonderful and I was so grateful. Thank you. It was my first and only visit.
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I have had to come here many times recently and I always find that the services provided are pretty quick to access and the healthcare staff and reception staff I have dealt with have always been very respectful of my anxieties and given very respectful and professional assistance. Obviously it’s not ever an ideal situation to end up needing medical help but they have made it as little of a chore as possible and I’m grateful to them for that.
Original Comment Report...