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| Name | St Thomas Road Surgery | ||||||
| Address | Lister House Building 207 St. Thomas Road Normanton Derby DE23 8RJ | ||||||
| Phone | 01332275610 | ||||||
| Fax | 01332 275611 | ||||||
| Website | |||||||
| Rating |  33 Reviews | ||||||
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| CCG | NHS Derby And Derbyshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
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| GP Information |
| St Thomas Road Surgery is a GP Practice in Derby and provides a list of services listed below if available. This GP practice has 33 reviews with a rating of 2.2 out of 5. |
| Day | Opening Times | |||
| Mon | 08:00-19:30 | |||
| Tue | 07:30-19:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how St Thomas Road Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 380 individuals have been screened out of a possible 785 eligible people.A total of 48.40764331 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 380 |
| Cervical Screening Ages 50 to 64 | 120 individuals have been screened out of a possible 195 eligible people.A total of 61.53846154 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 120 |
| Excellent | 4 |
| Good | 4 |
| Ok | 4 |
| Poor | 3 |
| Terrible | 18 |
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The receptionist was rude and uncaring when my medication iwas on the point of running out, I spent three and a half hours trying to get through before the receptionist barked “Don’t shout at me.
When wishing to request an item which omissions on my repeat prescription the response was “You will have to book a double appointment, when trying to do so the receptionist complained that there are no appointments available for 4 weeks as we are fully booked GP only works three half days a week.
Need one really say more about the governance and planning of NHS England as this doctors practice and level of patient care and support is clearly the worst in England. | |||||||
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I recently had to visit Lister House for an appointment for an ongoing stress and anxiety condition.
Parking is always an issue at LH, but on this occasion it was particularly bad. The patient parking area was full and had cars queuing in it, so I had to wait outside the pharmacy while there was room for me to turn round so I could try and find a space on a side street. There were cars behind me so I couldn't reverse out.
While I was waiting there (a matter of a few minutes) a member of staff (reception/office) came out and got in her car which was parked in the patient parking area, and then proceeded to berate me for parking outside the pharmacy. I tried to tell her that I wasn't 'parked' (my engine was still running) and that I was trying to turn round but had no where to go. She kept saying they needed access for ambulances - I know that, but short of tele-porting myself out of there I couldn't do anything!
Can I just say that parking wouldn't be as bad at your surgeries if the staff didn't park in the patient areas. There are designated areas for staff parking and I would never dream of parking in those. This is not the first time I have seen staff parking there, and it is not the only surgery it happens at. Recently at Coleman Street, I had to wait in the car park due to a mix up with my appointment time, and I saw at least six members of staff (nurses and office staff) getting into and out of cars there.
Given the reason for my visit to LH today, it is no wonder that my stress and anxiety levels were very high by the time I had my appointment. | |||||||
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I went to the surgery in the morning as last time i have been there there was who walk in first get the first appointment..its been changed when i was there ten to 8 in the morning ..in the window notice thats been changed..have to call to get rhe appointment..its fine i thought ..why just noone cant lat me know..as a msg..how i get remimders for appointments..anyway the worst thing just follows...as i find out im not registred with them anymore...they told me 2016 chamge over the surgery thatswhy all patients got the letter which one i need to fill and send back if i want to stay with them..as i didnt get anything they just get rid of me and my other half..the reason she was saying ..they thought im left the country...how that is possible..2 years i dont have gp..and i even dont know that just because my health was good i didnt need anything...i was so angry...felt disappointed.i work and pay tax..but when i need help from my gp..they left me...scriblle away :( how that possible..? | |||||||
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