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NameWEST SPEKE HEALTH CENTRE
AddressBlacklock Hall Road
Speke
Liverpool
L24 3TY
Phone01512341610

Fax0151 234 1620

Websitehttp://www.westspekehealt

Email gp.y00110@nhs.net

RatingStar Rating 7 Reviews
CQCCQC Rating

CCGNHS Liverpool CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
WEST SPEKE HEALTH CENTRE is a GP Practice in Liverpool and provides a list of services listed below if available. This GP practice has 7 reviews with a rating of 2.4 out of 5.

  Opening Times    Open
DayOpening Times
Mon08:00-18:00
Tue08:00-18:00
Wed08:00-18:00
Thu08:00-18:00
Fri08:00-18:00
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  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Learning disability health check
  • Primary care counselling service
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how WEST SPEKE HEALTH CENTRE is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 4970 individuals have been screened out of a possible 155 eligible people.

A total of 45.16129032 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
70
Cervical Screening Ages 50 to 6430 individuals have been screened out of a possible 60 eligible people.

A total of 50 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
30


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   Patient Ratings
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Excellent
1

Good
1

Ok
 

Poor
3

Terrible
2

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Patient Reviews

WEST SPEKE HEALTH CENTRE
By:WEST S
Date:Dec 5 2018
Rating:Star Rating
Review Source

once again i havetried to get am appointment to see the GP. 43 times i rang this place. within 10 minutes ALL appointments had gone. i wss there the other day and waited 1 hour to see a GP. within that time 3 people went in. WHY IS THIS PLACE SO BAD? you need yo do something about the appointment system it is awful. oh and i would have more luck speaking to Lord Lucan.......if you dont know who he is.......google it STEER CLEAR OF THIS SURGERY.......BAD REALLY BAD!!!!!!!
Original Comment Report...

Reply from WEST SPEKE HEALTH CENTRE
Wed, 05 Dec 2018 15:19:04 Z

Dear Patient I am very sorry to learn that you've had difficulty trying to book an appointment and have been left less than satisfied with your recent experience. Our main priority is delivering a patient-focused service and it appears that we have failed you on this occasion. As your comment has been left anonymously I cannot confirm if you have been able to book an appointment however, if you are still having trouble trying to secure an appointment please feel free to contact me at the practice and I will do my best to rectify the situation. Kind Regards Danielle Gledhill Deputy Operations Manager.

WEST SPEKE HEALTH CENTRE
By:WEST S
Date:Dec 3 2018
Rating:Star Rating
Review Source

had yo wait 35+ minutes to see doctor. how is this still open. disgraceful.....
Original Comment Report...

Reply from WEST SPEKE HEALTH CENTRE
Wed, 05 Dec 2018 15:20:41 Z

Dear Patient, Thank you for sharing your experience with us. As a practice we aim to provide patients with exceptional service and I am very disappointed to learn that you are less than satisfied. Please accept my apologies on behalf of the practice for failing to meet your needs on this occasion. Your comments have been taken seriously and will be used to help us improve the service we provide to our patients. To ensure this experience is not repeated, I would like to investigate this further and invite you to contact me on 0151 234 1610 to arrange a convenient time for us to meet in person or discuss via telephone. I look forward to hearing from you soon. Kind Regards, Danielle Gledhill Deputy Operations Manager

WEST SPEKE HEALTH CENTRE
By:Anonymous
Date:May 30 2018
Rating:Star Rating
Review Source

dont believe the times on website. just went round at 6:00 for my daughters asthma meds and was greeted with gates closed and someone driving away......IT SAYS AND I QUOTE 6:30 CLOSES"
Original Comment Report...

Reply from WEST SPEKE HEALTH CENTRE
Wed, 06 Jun 2018 09:10:40 +0100

Dear Patient I am very sorry to learn that you've had difficulty trying to collect your daughters prescription and have been left less than satisfied with your recent experience. Our main priority is delivering a patient-focused service and it appears that we have failed you on this occasion. Unfortunately at the time you attended the surgery, the building was closed, however staff were on site answering telephone calls until 6.30. You correctly advised that the website had not been updated, this has now been actioned. As your comment has been left anonymously I cannot confirm if you have been able to collect your prescription however, if you are still having trouble please feel free to contact me at the practice and I will do my best to rectify the situation. Kind Regards Danielle Gledhill Deputy Operations Manager.

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WEST SPEKE HEALTH CENTRE

GP Practice in Liverpool

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