absolutely disgusting! If I could give zero stars I would without a doubt! I have been at this surgery since I was a young girl and never had any issues until recently. I was waiting in line to speak to a receptionist and they obviously didn't realise I was stood there as I was there for a good 20 minutes. What I heard was disgusting unprofessional and quite frankly rude! there was two receptionists i know there names as I've been going there most my life. They were both sat discussing patients in a rude manner, which one of them was my own mum! the things which was been said was incredibly hurtful and disgusting! naturally I wanted to interrupt this but had to control my anger as I was so upset. My mum is a frail old lady who depends on the doctors help and many of times has been on the phone crying in pain for an appointment to the women her self! after hearing this I walked straight out without any confrontation. I can happily say after years of been a patient here, I am now moving doctors along with my entire family! I really do hope the manager receives this review and acts upon this professionally!
Original Comment Report...

I joined the surgery in 2016 not once have I been able to get an appointment when iv first called iv had to complain just to be able to get an appointment on a number of times iv phoned for a appointment for my baby who was premature due to her struggling to breath and every time they have refused to give me appointment resulting in my daughter ending up in hospital with bad bronchitis due to the surgery refusing to give me an appointment before she got too ill. On phoning this morning I complained and was told I couldn't have a appointment unless it was very urgent and then I wouldn't be given one I would be put through to triage. It's just not good enough the reception staff are so in helpful and don't speak to you on the manner they should do
Original Comment Report...