Reply from Stanley Health Centre
Mon, 12 Aug 2019 13:45:09 +0100

I am sorry to hear you are having difficulty booking a suitable appointment. Demand for appointments with all our clinical staff is extremely high and constant. We monitor the system regularly and try to provide our services where they are most needed. Our appointments system is set up to release available appointments at 8am each day and for one or two days in advance. If all appointments that have been released have been booked at the time you are able to speak to a Receptionist you will be offered a call back from our Nurse Practitioner who can triage your call and provide a response to meet your clinical need. We also offer appointments up to 7 days in advance in extended hours clinics; Monday evenings, up to 7.30pm, Tuesday and Wednesday mornings from 7am. These appointments are primarily for those who are unable to attend during normal clinic times. We kindly ask if your call is not for the purpose of booking an appointment that you ring us at a quieter time, after 8.30am, to allow us to manage the incoming calls for appointments as efficiently as possible. Our clinical team consists of 3 GPs (one male and two female) and 2 Advanced Nurse Practitioners (female) who, alongside our 3 Practice Nurses and 3 Health Care Assistants offer a range of services. When we close at 6.30pm our out of hours service, GP Care Wakefield, takes over up to 10pm each day and 9 – 3pm Weekends and Bank Holidays for any urgent matter. You just ring the surgery telephone number and you will be automatically redirected to this service during their operating hours. In addition to this your local pharmacist can often help and advise you how to manage many minor illnesses or they can direct you to the Practice if you need to be seen or you can ring 111.