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| Name | Orchard Croft | ||||||
| Address | Orchard Croft Medical Centre Cluntergate Horbury Wakefield WF4 5BY | ||||||
| Phone | 01924271016 | ||||||
| Fax | 01924 279459 | ||||||
| Website | |||||||
| Rating |  34 Reviews | ||||||
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| CCG | NHS Wakefield CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| GP Information |
| Orchard Croft is a GP Practice in Wakefield and provides a list of services listed below if available. This GP practice has 32 reviews with a rating of 2.4 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-18:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Orchard Croft is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1270 individuals have been screened out of a possible 1625 eligible people.A total of 78.15384615 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1270 |
| Cervical Screening Ages 50 to 64 | 955 individuals have been screened out of a possible 1160 eligible people.A total of 82.32758621 of possible patients have been screened which is above the required mimimum standard. | 955 |
| Overall number of GP appointments | 6376 Number of appointments in Apr 2024 from a practice list size of 10995 patients | 6376 |
| Face to face appointments | 3382 Face to Face appointments in Apr 2024 which is 53% of the total number of appointments. | 3382 |
| Home Visits | 40 Home Visits in Apr 2024 which is 0.6% of the total number of appointments. | 40 |
| Telephone appointments | 2802 Telephone appointments in Apr 2024 which is 43.9% of the total number of appointments. | 2802 |
| Unknown appointments | 152 Unknown appointments in Apr 2024 which is 2.4% of the total number of appointments. | 152 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Excellent | 5 |
| Good | 3 |
| Ok | 5 |
| Poor | 9 |
| Terrible | 12 |
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Have found the practice admin frustratingly dismissive and disorganised in the past, particularly regarding having the wrong test results posted to my medical record. The level of care I received some years ago had eroded my confidence in the practice because in my opinion, it led to permanent hearing loss (due to failure to take my concerns regarding a severe ear infection seriously at multiple appointments which eventually led to mastoiditis and a permanently perforated ear drum) However I’m pleased to say the level of care my son received recently from Dr Norbury- Robinson has been outstanding. She has surpassed our families level of expectation and should be complimented. I really hope she stays! | |||||||
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Today I have been disappointed with the manor in which I have been dealt with, I think I’m having a breakdown and all the dr says is what would you like me to do? Three times later I explain my personal circumstances to be fobbed off with, well it’s up to you how we treat you.
Since when did we as patients become dr Google
Disgusting behaviour, and why have this practice never been reported? | |||||||
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I've been a member of this surgery for a year now and this is honestly the worst one I've encountered. They have sent my prescriptions to my old surgery, despite me asking that this is changed over on three separate occasions. The receptionists are very rude and do not have good people skills or a regard for patient care. I'm currently pregnant and I was met with a rude receptionist who rolled her eyes at me when I tried to get more medication for a pregnancy related condition. My experience with the nurses and midwife has been fantastic but the reception staff are truly appalling. | |||||||
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