I would just like to thank Heather Fletcher who works on the reception team. She is always extremely helpful, knowledgeable and friendly. She is an asset to your team and I'm very grateful for all the help and support she has shown me and my family over the years. Please pass on my sincere thanks to her. Mrs Elaine White

Given the lack of notice I half-expected I would not be able to see a GP today. Luckily, the reception team (friendly and helpful) were able to squeeze me in at the Elmwood Surgery at Barwick. As I arrived, the receptionist said there may be a delay due to an earlier emergency. I was OK but, as it happens, there was barely a delay. The GP was very polite, considerate and helpful and, although I may need to return in a week or so, I felt very reassured by the GP's examination and the advice he provided. And, whilst I am not a frequent attender of the Practice's 3 surgeries, I have always received excellent care regardless of the relentless pressure on the NHS and on the Practice staff at all levels. To me, the GP Practice is the epitome of what good healthcare is about.
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Reception staff are helpful. Medical staff listen and offer appropriate advice. Sometimes it can take time to get an appointment by phone but the online system works well. I've always been satisfied with the service I've received and wouldn't hesitate to recommend this practice.
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