The service from the support team has to be one of the worst I have ever come across. GP report requested 3 weeks ago & still not done ... a report that is paid for privately, so actually bringing money into the surgery!! Phoned up last week & the person I spoke to didn't know anything about it & couldn't find anything out, as the person that deals with them was on holiday ... that person returned from holiday & a week later it's still not done. Chased today & they're away again ... Everyone that works deserves holiday time, but the practice should be able to carry out all admin roles when someone is away or off sick. Things shouldn't come to a standstill just because 1 person isn't there. Reception even advised me that the notes on the computer file even advise that it's not a priority ... Exceptionally poor. Based on this experience, God help any of their patients that get seriously ill or need emergency treatment!

The Doctors are great, but the receptionist Alison is always rude, she does not listen to what you are saying before butting in on you mid sentence, she has the worst telephone manner of anyone i've ever spoken to, if i had recordings of how she has spoken to me you would think it's a wind up and someone has put Vicky pollard from Little Britain on the reception desk. She really needs more training in active listening, but to be fair she should not have a public facing role as the way she speaks to vulnerable patients is appauling, i have noted another reviewer has had to move to the scholes practice as he hates speaking to her that much, i think i will be doing the same, if you can choose another surgery choose another one, as long as Alison is still employed their.

you can not see a doctor . you have to ring at 8.00 in the morning you will be 35th at 9.15 you get to talk to the reception only to tell you to ring at 8.00 tomorrow. this is every day.i found out there is only one doctor so you have no chance of getting to see one