A week after a chest x Ray I was phoned by a receptionist to say a doctor wanted to discuss with me my results. I was informed that the first available appointment was two weeks later. I was eventually phoned on the given day and told by the doctor I had a chest infection and needed antibiotics. Why o why wasn't I given antibiotics 2 weeks earlier ?? Why made to wait 2 painful weeks just for a doctor to inform me I needed antibiotics . This is unacceptable neglect and not the first time I've been made to wait an unacceptable amount of time for treatment resulting in a deterioration of a condition .

The standard of care is really poor now the merge has happened with the other local practice. The practice has not opened up to face to face appointments even the the whole country is opening up post Covid. I rang and after being 21st in the cue was given a telephone call back. Told they would only try once so wait for call. After carrying my ohone around all day I spoke to someone who was typing my questions through to an actual Doctor. I asked why? Was he not qualified to advise? I protested and after a challenge was able to speak to a GP who prescribed what I needed in seconds. What a total waste of all our time! Get back to running your practice as it should be. You are letting your patients down!