This review is on behalf of my husband, who has AF and heart failure. He is on several medications for these, and earlier this year, was started on a new one by his heart failure nurse at our local hospital. On several occasions now, despite having a letter from the HF nurse, to add this new medication to his repeat prescription, this surgery consistently, does not. I work as a staff nurse, and I have had to email the HF nurse about this situation and she has sorted out a prescription for him. She also has emailed the practice several times to ask them to add it to his repeat. Today, he is feeling short of breath, has taken his copy of the letter to the surgery to show them that he should have the medication on repeat, he has now run out, and was told by the receptionist the GP will call him in three days time! What sort of a practice is this? We aren't ones to complain, but this has gone on long enough, and we will be putting in a formal complaint. What if the missing meds were anti convulsants, cancer drugs, anti Parkinson's drugs? Not acceptable at all

they have extremely unprofessional receptionists for ages. They need to get rid of them and appoint better professionals who can listen to people properly. They love chatting and ignoring people

Unfortunately, this surgery has never been forthcoming in giving Walk-in appointments, despite you visiting them 8:00 in the morning which I did today and the receptionist kept asking me to come down tomorrow instead 8 in the morning. There should be a difference between emergency and urgent appointments, if it’s not emergency they don’t take it, off course that’s why emergency department is here for, and it’s not even wise to share your confidential matters to receptionist to make them realize that you are suffering & even after that it’s not a guarantee you would get an appointment. This surgery should increase the number of doctors, their service is even worse when one doctor is off on holidays. In a year I hardly went there for 2-3 times and that’s what I booked through online app a month ahead appointment at that time. Whenever I went to take an appointment in the morning , they have always excused and never gave me an appointment.