Reply from Marfleet Group Practice [Branch Surgery]
Mon, 29 Jan 2018 15:44:27 Z

The practice is sorry to learn this contributor is not happy with their experience. Access to a GP appointment is a national problem recognised by all authorities and the responsible media. East Hull is an area of high deprivation and as such GP practices face high demand in circumstances where resources are known to be limited. In the last year the practice has installed a state of the art telephone system and added a prescribing pharmacist and advanced nurse practitioner to add to the availability of appointments. As a result, aside from discredited surveys appearing in certain media, valid surveys reveal significantly increased levels of satisfaction. Our team work exceptionally hard in very difficult circumstances to ensure that urgent cases are seen in an appropriate timescale by a health professional. If the writer would like to contact the management team regarding allegations of rudeness, a thorough investigation to ascertain the facts will be conducted. All calls are recorded and the practice regularly conducts performance audits to ensure high standards are maintained - including protecting our staff from abuse. On a point of fact unless they have successfully applied to have their list closed, all practices have open lists. Whilst new patients are taken on, some leave due to natural movements to other areas and bereavements. As a result, new patients simply maintain the status quo in terms of list size. Our list was reduced due to widespread demolition of housing and has since maintained a static level.