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| Name | Hetton Group Practice | ||||||
| Address | Francis Way Houghton Le Spring DH5 9EZ | ||||||
| Phone | 01915261177 | ||||||
| Fax | 0191 517 3859 | ||||||
| Website | http://www.hettongp.nhs.u | ||||||
| Rating |  31 Reviews | ||||||
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| CCG | NHS Sunderland CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| See More Doctors near here | |||||||
| GP Information |
| Hetton Group Practice is a GP Practice in Houghton Le Spring and provides a list of services listed below if available. This GP practice has 28 reviews with a rating of 3.4 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-18:00 | |||
| Tue | 08:00-18:00 | |||
| Wed | 08:00-18:00 | |||
| Thu | 08:00-18:00 | |||
| Fri | 08:00-18:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Hetton Group Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1410 individuals have been screened out of a possible 1830 eligible people.A total of 77.04918033 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1410 |
| Cervical Screening Ages 50 to 64 | 850 individuals have been screened out of a possible 1095 eligible people.A total of 77.62557078 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 850 |
| Overall number of GP appointments | 5800 Number of appointments in Apr 2024 from a practice list size of 11800 patients | 5800 |
| Face to face appointments | 3659 Face to Face appointments in Apr 2024 which is 63.1% of the total number of appointments. | 3659 |
| Home Visits | 113 Home Visits in Apr 2024 which is 1.9% of the total number of appointments. | 113 |
| Telephone appointments | 1521 Telephone appointments in Apr 2024 which is 26.2% of the total number of appointments. | 1521 |
| Unknown appointments | 213 Unknown appointments in Apr 2024 which is 3.7% of the total number of appointments. | 213 |
| Video call appointments | 294 Video call appointments in Apr 2024 which is 5.1% of the total number of appointments. | 294 |
| Excellent | 11 |
| Good | 7 |
| Ok | 2 |
| Poor | 4 |
| Terrible | 7 |
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We would like to thank everyone involved for the professional service received by Hetton Group Practice.
My dad was having hearing difficulties and I queried how we could get his ears checked when I brought him in for his health check.
The receptionist was helpful, friendly and professional and found an appointment so we could be seen immediately after his health check.
We returned after two weeks on 18th September having followed the nurses advice and his ear was now clear of wax.
As he was still having hearing difficulties, I spoke to the same receptionist on the front desk who made our initial appointment. Again she provided an excellent caring service and listened to me to help resolve our issue. She completed the necessary steps to escalate a referral to audiology for us.
A big thank you to the member of the team in the practice who did the referral as we received a letter in the post on Friday 21st September to book an audiology appointment for him.
We were amazed to get a cancellation appointment at 4pm on the same day and by 4.30pm thanks to the efficient service from Hetton Group Practice and the Specsavers Audiology team dad is now the new proud owner of two hearing aids!!
This is outstanding service, thank you to all involved in making this happen!! Reply from Hetton Group Practice Tue, 25 Sep 2018 11:51:22 +0100 Thank you for your most valuable feedback. I have forwarded the feedback onto the GPs and staff and they appreciate the time you have taken to feedback these very positive comments. | |||||||
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In preparation for my summer holiday, it was recommended that I had a travel immunisation review. I was able to contact the GP Practice and spoke to a very professional and polite receptionist who assured me a Practice Nurse would be in touch to review any previous vaccines that I had and assess if I needed further vaccinations.
True to the Receptionists word, I received a call back within the hour and a very professional Practice Nurse advised a booster vaccination. I was able to book an appointment at a time convenient to me and receive the vaccine hassle free.
I am extremely pleased and thankful for the professional service I received. Reply from Hetton Group Practice Tue, 14 Aug 2018 14:59:05 +0100 Thank you for your kind words which I have passed onto the team. Thank you also for taking the time to post the very positive review. | |||||||
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In preparation for my summer holiday, it was recommended that I had a travel immunisation review. I was able to contact the GP Practice and spoke to a very professional and polite receptionist who assured me a Practice Nurse would be in touch to review any previous vaccines that I had and assess if I needed further vaccinations.
True to the Receptionists word, I received a call back within the hour and a very professional Practice Nurse advised a booster vaccination. I was able to book an appointment at a time convenient to me and receive the vaccine hassle free.
I am extremely pleased and thankful for the professional service I received. Reply from Hetton Group Practice Tue, 14 Aug 2018 14:59:05 +0100 Thank you for your kind words which I have passed onto the team. Thank you also for taking the time to post the very positive review. | |||||||
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