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NameMonkseaton Medical Centre
AddressCaudwell Avenue
Whitley Bay
NE25 9PH
Phone01912521616

Fax0191 252 2151

Websitehttp://www.monkseatonmedi

Email

RatingStar Rating 41 Reviews
CQCCQC Rating

CCGNHS North Tyneside CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
Monkseaton Medical Centre is a GP Practice in Whitley Bay and provides a list of services listed below if available. This GP practice has 37 reviews with a rating of 3 out of 5 and a CQC rating of Good.

  Opening Times    Closed
DayOpening Times
Mon08:00-18:00
Tue08:00-18:00
Wed08:00-18:00
Thu08:00-18:00
Fri08:00-18:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child health and development
  • Diabetes Clinic providing insulin initiation
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
  • Travel health without yellow fever
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Monkseaton Medical Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49925 individuals have been screened out of a possible 1200 eligible people.

A total of 77.08333333 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		925
Cervical Screening Ages 50 to 64735 individuals have been screened out of a possible 935 eligible people.

A total of 78.60962567 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		735
Overall number of GP appointments3468 Number of appointments in Apr 2024 from a practice list size of 8589 patients3468
Face to face appointments2697 Face to Face appointments in Apr 2024 which is 77.8% of the total number of appointments.2697
Home Visits111 Home Visits in Apr 2024 which is 3.2% of the total number of appointments.111
Telephone appointments600 Telephone appointments in Apr 2024 which is 17.3% of the total number of appointments.600
Unknown appointments60 Unknown appointments in Apr 2024 which is 1.7% of the total number of appointments.60
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
..

Excellent
16

Good
2

Ok
4

Poor
6

Terrible
13

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Patient Reviews

Monkseaton Medical Centre
By:Monkseaton M
Date:Jun 19 2019
Rating:Star Rating
Review Source

Can’t fault this practice. Moved to them around 18 months ago and since then I have had no problems with repeat prescriptions, booking appointments or accessing advice from the team. A real breath of fresh air compared to past experiences. I would highly recommend this surgery.
Original Comment Report...

Reply from Monkseaton Medical Centre
Mon, 24 Jun 2019 13:59:57 +0100

Thank you so much for taking the time to give our Practice such positive comments. I will pass on your kind comments to all of our staff. It is greatly appreciated by our staff when our patients give us positive feedback. We will continue to strive to ensure all of our patients receive the best possible experience when they come to the Practice. Thank you again.

Monkseaton Medical Centre
By:Anonymous
Date:Feb 2 2019
Rating:Star Rating
Review Source

I have been a patient at this practice for over 20 years and can honestly rate it as excellent. They strive to offer the best possible service for patients. I have always been impressed by any and all of the staff. One particular doctor is a family favourite with his professional and in-depth knowledge. I am never concerned who my appointment will be with as all the doctors are good. I have recently been seen by another doctor, lovely lady, great maner. She listened and I didn't feel rushed at all. Gave clear thoughts on the problems presented and how this could be investigated further. Obtained a follow up in a timely manner and presented the results clearly. Couldn't ask for more in a practice.
Original Comment Report...

Reply from Monkseaton Medical Centre
Tue, 23 Apr 2019 12:34:10 +0100

Thank you very much for taking the time to give us such positive comments. I am delighted to hear that you have had a good experience and you received excellent care from all of our staff. This is the standard of care the practice strives to achieve. I will share your comments with all of our staff who will appreciate such positive feedback.

Monkseaton Medical Centre
By:Anonymous
Date:Aug 17 2019
Rating:Star Rating
Review Source

I struggled to give this Surgery 2 Stars. Moved to the Area a Year ago. Still not yet seen a Doctor in my hole time being a patient. I have to have medication for a heart condition as well as high blood pressure. I used to get my Meds monthly and all together. Since moving hear i get most my meds every 2 months and 1 tablet i have to get monthly. And fill a request form to get this tablet moved to 2 monthly. When ive never had a problem getting all my meds together at my previous Surgery. I should of had a yearly meds Review and blood test due in April 2019. Yes i missed an appointment that they sent me out in April for August. I never received a text Reminder near to the appointment date. Ive now been given another opportunity to get my bloods done at the end of September. I dont think this Surgery is a patient caring practice. Ill be looking to making a formal complaint to the NHS about the Standards this Surgery covers
Original Comment Report...

Reply from Monkseaton Medical Centre
Wed, 21 Aug 2019 12:18:47 +0100

May I apologise on behalf of the Practice for the unsatisfactory experience and difficulties you have recently encountered. We welcome all patient feedback as this provides us with a valuable insight into our services from a patient’s perspective and allows us to reflect on Practice performance. The Practice has a system for all patients enabling them to order their prescriptions every 2 months in order to reduce the amount of time they need to contact us to order. If you wish to order on a monthly basis then you can contact the Practice and arrange for that to happen. The tablet you receive monthly may be a drug that needs to be monitored. The Practice has a robust system for monitoring patients with a long term condition. We send an invitation for an appointment and follow this up with 2 letters if a patient does not attend the first appointment. A text message is sent as a reminder for the appointment if we have the correct mobile number on the system. If the home telephone number is the first number and mobile number the second number then the message can't be sent. As this is an anonymous complaint I am unable to fully address your concerns. I am happy to discuss this with you further to explain our systems in more detail. If you think this would be a better means of resolving your issues please contact the surgery and ask for the complaints manager.

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Monkseaton Medical Centre

GP Practice in Whitley Bay

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