| Name | Bowburn Medical Centre | ||||||
| Address | Bow Street Bowburn Durham DH6 5AL | ||||||
| Phone | 01913772495 | ||||||
| Fax | 0191 377 3379 | ||||||
| Website | |||||||
| Rating |  16 Reviews | ||||||
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| CCG | NHS North Durham CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| Name | Bowburn Medical Centre | ||||||
| Address | Bow Street Bowburn Durham DH6 5AL | ||||||
| Phone | 01913772495 | ||||||
| Fax | 0191 377 3379 | ||||||
| Website | |||||||
| Rating | 16 Reviews | ||||||
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| CCG | NHS North Durham CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| GP Information |
| Bowburn Medical Centre is a GP Practice in Durham and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 2.3 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:30-18:00 | |||
| Tue | 08:30-18:00 | |||
| Wed | 08:30-18:00 | |||
| Thu | 08:30-18:00 | |||
| Fri | 08:30-18:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Bowburn Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 560 individuals have been screened out of a possible 845 eligible people.A total of 66.27218935 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 560 |
| Cervical Screening Ages 50 to 64 | 240 individuals have been screened out of a possible 325 eligible people.A total of 73.84615385 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 240 |
| Overall number of GP appointments | 2177 Number of appointments in Apr 2024 from a practice list size of 4333 patients | 2177 |
| Face to face appointments | 1466 Face to Face appointments in Apr 2024 which is 67.3% of the total number of appointments. | 1466 |
| Home Visits | 23 Home Visits in Apr 2024 which is 1.1% of the total number of appointments. | 23 |
| Telephone appointments | 519 Telephone appointments in Apr 2024 which is 23.8% of the total number of appointments. | 519 |
| Unknown appointments | 169 Unknown appointments in Apr 2024 which is 7.8% of the total number of appointments. | 169 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Excellent | 1 |
| Good | 2 |
| Ok | 4 |
| Poor | 3 |
| Terrible | 6 |
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Unable to contact the surgery by phone because it's was continually engaged. (I've tried for over an hour on some occasions and when you do get through usually there are no appointments left and no pre-bookable appointments available). Today I visited the surgery to try and arrange an appointment for a couple of weeks ahead to be told they didn't know the dates for pre-bookable appointments. Totally unsympathetic attitude, no attempt to help, just told to try ringing on the day. (This was an appointment I was told to make if the medication did not work)
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Unable to contact the surgery by phone because it's was continually engaged. (I've tried for over an hour on some occasions and when you do get through usually there are no appointments left and no pre-bookable appointments available). Today I visited the surgery to try and arrange an appointment for a couple of weeks ahead to be told they didn't know the dates for pre-bookable appointments. Totally unsympathetic attitude, no attempt to help, just told to try ringing on the day. (This was an appointment I was told to make if the medication did not work)
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In the past I have had very positive experiences at other GP practices but Bowburn Medical Centre was such a contrast to these. I will avoid returning. There was no empathy when delivering difficult news to me and in my opinion unprofessional language was used when referring to potential surgery (e.g. sarcastic and joking language to describe a surgical procedure was unnecessary). I dreaded going back and was left in tears on more than one occasion due to the sarcastic language used by the GP during my appointment. I also requested to either lean back or lie down during a blood test. This was ignored, so I had to quickly be put on the floor after becoming dizzy and unwell, which felt like an undignified end to the procedure. Overall, better listening and more empathy is required. I sincerely hope some of the feedback is taken constructively to improve patient service in the future. | |||||||
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