Terrible service at Sherburn Practise. Today when I called practise at 12:56 I was wanting for 50 minutes on the phone line for the staff to answer. For the last 20 minutes of waiting, I was informed I am 1st in the queue… you are 1st in the queue, you are 1st in the queue…. Out of frustration I got ready to drive there to see if anyone is in the building, when finally, someone responded. I drove there a few minutes later anyway, and it was apparent the admin staff was returning from a lunch break – likely forgetting to ensure a sufficient telephone cover. As a taxpayer I am asking, what is the Practise Manager doing about this poor service? Second issue - over the phone I was told on two separate occasions an expected letter from the hospital has not arrived yet, but when I came to the practise today and asked them to check their mailbox, it appeared it did arrive 2 WEEKS prior!! This means the ADMIN person tasked with reviewing the incoming correspondence and updating patients’ records is not good at their job, resulting in a potentially serious consequences for the practise patients. As a taxpayer I am asking, what is the Practise Manager doing about this lack of attention? Also, what is the Practise Manager doing about the lack of continuity and follow up? Every time we see a doctor it is a different doctor, who does not know patient’s history and has no continuity. Due to the poor medical care, when patient ends up in E&A and get additional medication and are sent home with a follow up letter from the hospital, upon enquiry Practise Admins happily say, we have not received any letter yet and that is it. Where is the proactive approach to call the hospitals and look for missing records? This has happened on numerous occasions just in 2022, with the most severe of waiting 4 months before practise managed to obtain a copy of a letter from a hospital. How is that acceptable? Here I need to repeat myself, what is Practise Manager doing about it? Where are the regular service reviews? Where is the complaint policy displayed?

None of the doctors or staff care, I was told by one Dr, just to live with my condition, shocking, place should be investigated

Trying to get past the reception to make an appointment is ridiculous, same for repeat prescription. Its like they get a bonus for saying no, also repeat of the frase, ring 111 in a don't give a toss way.