The reception staff and the nurses I've visited have been great. However I have felt great emotional distress due to the lack of care and communication from one GP over a period of 6 months. After deciding to submit a written complaint detailing the effects this GP has had on my mental health and quality of life I am now left hurt and feeling helpless by the practice managers response. Barely achknowledging my listed concerns she has responded with a suggestion that I find another practice and a letter from the GP in question with her version of events. No surprise that the manager isn't concerned at the discrepancies between the drs version of events and whats written by her in my medical records, as her response was dated several days before the DRs. All I asked was that measures were put in place to ensure no one else was to feel as I had. I didn't want anybody punished, just educated. Now I'm left feeling patronised and vilified.