Reply from Dr Masud Prodhan Mon, 05 Feb 2018 09:20:17 Z
Thank you for providing this feedback, we are concerned that your experiences at the practice have not been a positive one. All of our team have received triage training and within their role they signpost patients to the most appropriate service. We understand that often this can be seen as the reception team acting as clinicians, however, as you point out, we do not have unlimited resources and what we do have must be used effectively. We also actively up-skill our reception team into various roles. If you feel you could provide more information and assist us in bettering the surgery, please contact Hannah at hannah.cooke@nhs.net to join our Patient Participation Group which meets every 6 months to discuss such issues. |