I forgot my password to access the facility to book appointments online, and had a problem doing this, so wrote, and delivered in person to the surgery, a letter to the Practice Manager, seeking help. That same evening I received an email from the Practice Manager, which gave me clear instructions on how to do this, and I was able to sort it out the same day online. I replied by email, thanking him for the excellent service, and was able to book an appointment, very easily, the next day.
Original Comment Report...

I had been with this practice for nearly 6 years and always found them to be good. However,I have just left due to the care given to my 10 month old daughter. On two occasions in the past month I have called them about a rash she has had. Both times,the earliest appointment was gone 3pm (I rang both times in the morning). The first time I ended up declining the appointment and going to a walk in centre. Luckily it was only a viral rash but it was different to a viral rash she had before so I wanted to make sure. The second time I was offered the appointment but then called back once the doctor had seen the notes to say that because it was a suspected hand foot and mouth,there was nothing they could do for it anyway and they were busy so could they cancel. I was asked to asses my child myself and if I felt they needed care to go to the out of hours. I was made to feel like I was wasting their time and agreed to cancel. My nursery was too concerned and suggested 111 who then pushed through an appointment. Again,it was viral but it may not have been. I understand when it’s busy,but did they call back all emergency appointments to check they really needed it? You cannot be too careful with babies and I feel it is always better to be safe than sorry,hence why I have moved.
Original Comment Report...