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| Name | Heaton Mersey Medical Practice | ||||||
| Address | 460 Didsbury Road Heaton Mersey Stockport SK4 3BT | ||||||
| Phone | 01614269400 | ||||||
| Fax | 0161 947 9689 | ||||||
| Website | http://www.heatonmerseyme | ||||||
| stoccg.hmreception@nhs.n | |||||||
| Rating |  11 Reviews | ||||||
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| CCG | NHS Stockport CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
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| GP Information |
| Heaton Mersey Medical Practice is a GP Practice in Stockport and provides a list of services listed below if available. This GP practice has 11 reviews with a rating of 3.4 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:30-19:30 | |||
| Tue | 07:30-12:30 | 13:30-19:30 | ||
| Wed | 08:30-18:30 | |||
| Thu | 07:30-18:30 | |||
| Fri | 08:30-18:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Heaton Mersey Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1045 individuals have been screened out of a possible 1440 eligible people.A total of 72.56944444 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1045 |
| Cervical Screening Ages 50 to 64 | 610 individuals have been screened out of a possible 785 eligible people.A total of 77.70700637 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 610 |
| Overall number of GP appointments | 4157 Number of appointments in Apr 2024 from a practice list size of 8398 patients | 4157 |
| Face to face appointments | 2893 Face to Face appointments in Apr 2024 which is 69.6% of the total number of appointments. | 2893 |
| Home Visits | 73 Home Visits in Apr 2024 which is 1.8% of the total number of appointments. | 73 |
| Telephone appointments | 1191 Telephone appointments in Apr 2024 which is 28.7% of the total number of appointments. | 1191 |
| Unknown appointments | 0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Excellent | 4 |
| Good | 2 |
| Ok | 2 |
| Poor |
| Terrible | 3 |
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I have been at this practice for 35 years. I don’t use the practice very often ( which is why I stayed) but when I do need to the experience has never been great. The receptionist are quite bullish but I suppose it’s not surprising as they do see 100s of patients a day some which are challenging no doubt, but that shouldn’t excuse being polite to the next patient! The practice manager is not someone I hold any confidence in having given me wrong information In the past.! The practice hide behind flawed policy citing these to hide their own incompetences. Working in the NHS myself I truly understand the pressures medical and non medical staff are under but this has to be the worst practice I have ever seen. There is only one doctor that actually shows the empathy and sensitivity one would expect. There are other much much better local practice which I will moving to. | |||||||
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I suggest a review and overhaul of the receptionists, incorporating training in communications skills and good manners.
The receptionists seem to think they decide when you have a repeat prescription. I indicated I needed I prescription a week early due to going on holiday. Did I get it? NO.
Also, when the receptionists do phone about something they appear to not want to do the job. They leave garbled, hurried, unclear messages that I cannot understand - clear telephone speaking and use does not actually take any extra time.
Finally, passing on messages: When I phoned the surgery for an appointment, I explained I had my flu vaccination at Boots and asked if they would like to put it on my record. The Receptionist told me it was not necessary to do so. When I next went to the surgery she asked I had had a flu vaccination, I re-explained that I had, I got told in no uncertain terms that I should I have notified the surgery! Reply from Heaton Mersey Medical Practice Fri, 02 Mar 2018 14:42:10 Z Thank you for your feedback. We are very sorry to hear of your recent experiences at the surgery. All requests for medication that are not yet due are passed to a GP for authorisation and our receptionists are not involved in this process. We are unable to explain what happened in your particular circumstance without further information from you, but would be happy to investigate further if you would furnish us with more details. When a patient receives their influenza vaccination at a pharmacy, the pharmacist is contractually obliged to provide us with information regarding this. We use this notification to update your records, as it usually contains more information than the patient can provide us with - such as the batch number of the vaccine etc. We would welcome the opportunity to discuss these issues with you, with a view to resolving them. If you are able, please contact the Practice Manager on the usual practice telephone number - 0161 426 9400. | |||||||
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I have recently had need to visit this surgery regularly and I couldn’t recommend them highly enough, the GP I was seeing went above and beyond anything you could expect with her care and compassion and helped me get through such a difficult time. | |||||||
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