I have been with this Practice for more than two years now. My experience has been a mixture between good and bad and here is why:?Medical staff?the two times a thorough follow up and requesting the right tests that led to serious diagnoses (one of them is hypothyroidism and the other is inflated gallbladder) were due to the good work of tow female medical staff members who put efforts to listen to me and ask the right questions. For the female medial staff members who’ve been in the practice in the past two years I give 5 starts. My experience however with male staff members was completely different. Before requesting the thyroid test by the female staff, another male doctor was taking my calls. For almost six months he kept insisting that my vitamins blood tests were ok (done 20 months before the consultations) and resisting doing new tests. He referred me to physiotherapy and offered a referral to psychotherapy but never occurred to him to check the Kidney, liver and thyroid like the female doctor did. After the results came back with underactive thyroid, I was referred to him again for explanation and was relieved that I finally knew the reason. His answer was don’t be so sure as we need to repeat the test twice to confirm. Later, during these two years my follow up on the symptoms and requests do more check were resisted often by other male staff members. One time I spoke to a senior doctor and ask him to explain the blood test, he did not know how to explain them so I asked to be referred to a specialist who can help me understand why my body in not settled until now, he shouted on the phone: no, will not refer you. If you want more tests check back in three months and hang up the phone! ?I kept having the abdominal pain and bloating until a new female doctor referred me to do an ultrasound and was then when we found the gallbladder problem.??Phone system: was very bad in the past, then it was replaced with one that the line kept dropping after waiting for 40 minutes and when you manage to get hold to the reception staff, they will say they ran out of appointments for that day. Things have become better recently though, but you need to call at 8 am.??Nurses: there have been several nurses in the past two years. One time I was asked to come and do the blood test again because the label was not fixed properly on the sample, so the lab refused to process it.??Another time, I was called to do general check, weight, hight, blood pressure. The nurse measured my height while I was wearing heels! And insisted the scale was calibrated although it showed 4 KG discrepancy than 4 other different scales I used in the past few months.??In the recent couple of months, medical staff have been more responsive, and they made some referral, and I am hoping the improvement will continue.