I have just been into this practice to collect some registration forms for a couple of young people that currently reside at a care home that I am supporting. The receptionist is by far the rudest person I have ever come across shouting where are you from when asking for registration forms Myself and I’m guessing another patient was speechless at how I was spoken to before her storming off to I assume get the forms. When she come back these was slammed infront of me and I was that disgusted I just walked out without picking them up. She then come after me and said you have forgotten these when infact I hadn’t I just don’t want children I work with being subject to this disgusting and unprofessional attitude. When I did confront her about her attitude she simply huffed and walked off with no remorse whatsoever I would avoid this practice ! When signing up to an nhs practice you expect the first impression to be a good one and this most definitely was not. They need to send their staff on some customer service training ! I wouldn’t of rated 1 star but I had to to leave the review
Original Comment Report...

This surgery is, in my opinion, completely inefficient. My husband put a request in for his repeat prescription in to the surgery in the middle of January, I went to the chemist on the following Tuesday and collected half of his prescription and was told that the other half would be ready to be picked up by Friday. I went to the chemist to collect and was told that they were sorry but it hadn't come through from the doctor's and that if I would call on Tuesday it would be ready, I called on Tuesday, same story, I called on Friday and was told that I had to check with the doctor, I went to the doctor and they said that they hadn't got the prescription and that it was with the chemist, by this time I was losing patience and I told them that the chemist had double-checked and it wasn't there, eventually they said that they would get the doctor to generate a prescription and that I could go back to collect it that afternoon, I told them that this was not acceptable, my husband had been waiting ten days for the medication that he needed to assist his breathing. This surgery is absolutely, disgustingly inefficient!!!!!
Original Comment Report...