I have had a very bad experience, as the staff are rude and unhelpful and the management do not show any empathy. I have rang in excess of 400 times at 8am sharp, before i got through after one hour as i was in agony with shoulder pain and the complaints manager Sara did not even have the decency to provide me with an appointment. I was told to visit urgent care as this is an ongoing issue. I have also been provided with conflicting information, I tried booking appointments but no pre -appointments available, and advised I can't make 2 appointments in one month which is not a fact as I rang again , was advised that's not true. My records indicated that I had nominated Dr Qureshi as my clinician which was not accurate I believe I am being treated unfairly and discriminated against. I should have the option to speak any clinician I desire and that's my right. clinician I have tried to get in contact with the management Saeeda and Shabana constantlty every day and have been very distressed and reduced to tears over the phone but without any success as i get told they will contact you, but they are very busy at the moment because they have other priorities. They do not even have the the decency to call you back and these incidents have had a devastating effect on my health and left me feeling depressed and suicidal.I have been inconvenienced and management do not give a damn about patients. They treat patients like rubbish The management is a shambles and this surgergery is a disgrace. They don't even deserve one star, if I had the option I would leave 0 stars. Worst surgery in Blackburn.

I've had the worst possible experience with this surgery, I've been trying to phone for the past three days to speak to a doctor but line is constantly busy I redialled over and over again for 3 hours, I visited personally only to be told over the intercom to use multiple phones to try to get through and no appointments were available for another month, no other surgery could possibly be worse then this one. No wonder hospital AandE is so busy, people have no other option but to go there because our GPs can't be bothered to see us or talk to us.