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NameThe Clayton Medical Ctr.
AddressWellington Street
Clayton-Le-Moors
Accrington
BB5 5HU
Phone01254 287 150

Fax01254 287 166

Websitehttp://www.claytonmedical

Email letters.clayton@nhs.net

RatingStar Rating 23 Reviews
CQCCQC Rating

CCGNHS East Lancashire CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
The Clayton Medical Ctr. is a GP Practice in Accrington and provides a list of services listed below if available. This GP practice has 22 reviews with a rating of 2.3 out of 5 and a CQC rating of Good.

  Opening Times    Closed
DayOpening Times
Mon08:00-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-18:30
Fri08:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Clayton Medical Ctr. is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49675 individuals have been screened out of a possible 1005 eligible people.

A total of 67.1641791 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		675
Cervical Screening Ages 50 to 64400 individuals have been screened out of a possible 590 eligible people.

A total of 67.79661017 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		400
Overall number of GP appointments2548 Number of appointments in Apr 2024 from a practice list size of 6292 patients2548
Face to face appointments1650 Face to Face appointments in Apr 2024 which is 64.8% of the total number of appointments.1650
Home Visits65 Home Visits in Apr 2024 which is 2.6% of the total number of appointments.65
Telephone appointments562 Telephone appointments in Apr 2024 which is 22.1% of the total number of appointments.562
Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
Video call appointments271 Video call appointments in Apr 2024 which is 10.6% of the total number of appointments.271


AA
   Patient Ratings
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Excellent
4

Good
2

Ok
2

Poor
4

Terrible
11

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Patient Reviews

The Clayton Medical Ctr.
By:N G
Date:Aug 11 2021
Rating:Star Rating
Review Source

Reception staff are incompetent and rude. Act like a bunch of children. Very bad with keeping medical records up to date. I've been asked by ACCRINGTON Pals to ring my GP to find out what they taking blood for, when I rang up, they have told me that person who spoke to a doctor from 111 has finished at 1.30pm and there's nothing they can do to find out, even though they are the k ones that have booked me in for 19.15 the same day. It's a joke of a place.

The Clayton Medical Ctr.
By:The C
Date:Sep 12 2019
Rating:Star Rating
Review Source

I telephoned up at 13.25 for test results and was on the line for 1 hour still no answer off anyone to say it was closed.so I telephoned again to request a doctors call to discuss results and medication only to be told to phone in the morning but with working nights quite impossible disgusting.also I attended a bloods test only to be asked by the nurse what am I here for. I know they are busy but it seems to be happening quiet a lot. Improvement is needed with staff .
Original Comment Report...

Reply from The Clayton Medical Ctr.
Mon, 16 Sep 2019 10:58:23 +0100

I am sorry that you have experienced this difficulty in accessing our results line. I can see from your comments that you rang at 13.25. Our results line opens at 13.30 and closes at 14.00 automatically. If you call earlier or later you should receive a message to say that the results line is closed, it would appear that this did not happen. I have asked our IT department to investigate this and I can advise that the closed message is now working appropriately. If you don't already have the facility, please request online access as you will be able to see your results when they become available rather than having to ring in and you will also be able to pre-book GP appointments rather than having to ring in at 8am. Should you wish to discuss this further please don't hesitate to contact the practice.

The Clayton Medical Ctr.
By:Anonymous
Date:Jun 5 2019
Rating:Star Rating
Review Source

Every time I've needed an appointment the staff have fitted me in very promptly. I have seen all 3 doctors over the last 18 month's. Every time I have been treated with dignity and respect. Each time the care and prescribed treatment has been "spot on".I would not hesitate in recommending this practice to anyone.
Original Comment Report...

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The Clayton Medical Ctr.

GP Practice in Accrington

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