I rang the Kings Lane Medical Practice last week due to pain I was experiencing as well as increased pain and swelling due to my arthritis. I received a quick response from the reception staff and an appointment that morning. I did not have to wait long to be called into the consultation room and I was seen by a junior doctor. The junior doctor was attentive and asked me questions related to the pain I was experiencing as well as my arthritis. He involved me in the consultation asking my opinion about whether I thought the pain I was experiencing was related to my arthritis or something else. The doctor explained everything and examined me. He was very reassuring and gave me advice which I found helpful. At the end of the consultation I asked for a prescription of my anti-inflammatories (Naproxen) and I was given the same dose I am usually prescribed (500 mg). It was automatically sent across to the "in house" Pharmacy and when I went over to query how long I would need to wait for the prescription they advised they had been out of the 500 mg Naproxen medication for a month and a half. They advised me to return the script to the reception staff and ask them to change the prescription to 250 mg with a corresponding increase in how many to take per day. I left this with the reception staff and when I went to pick this up later that day (I was advised this would be rectified then) I was informed it had been sent back to the doctors twice but it still stated 500 mg. Overall my experience was very positive but I found the lack of communication between the Pharmacy and the surgery with regard to unavailable medication inconvenient and slightly concerning. In the end I have taken the prescription to another Pharmacy after it was sent back for correction twice with still no change (again inconvenient).
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