I'll start off by saying that the nurse and most of the receptionists are lovely, however whoever sorts out the repeat prescriptions decided to delay my medication by over a week! I have always ordered mine, my mums and dads repeat prescriptions together online until last month only my mums and dads prescription went through but mine got delayed and wasn't given a reason when I called them about it. The same happened again this month so I called rawson road surgery again and was told that they don't know why mine got delayed and that I just have to put up with the fact that I now have to pick up all our medications at separate times. The worst thing is someone there thought it was ok for patients not to get their medication and no apology was given for this. On top of that, the Male doctor there now isn't helpful either as he hears but doesn't listen and smirks at your symptoms and then will ignore your questions and clearly has no idea what he's talking about or what he's doing. He even said that my opticians couldn't possibly know that I have dry eyes! Everyone I know that goes or has been there, has always had problems and have always complained about various things. You get an appointment there quickly while other doctors are booked up because they're much better hence why I never go to the see the doctor anymore despite being in pain everyday but I'd rather deal with it myself than have someone ignore me and think my pain is a joke.

Asked for appointment was told couldn't book one on that day Tuesday wanted appointment for Friday was told to ring up Friday morning phone went to answer machine 5 times fro 8 t0 20 past.. finally got a receptionist and was told there was no appointments left after being told on Tuesday they couldn't pre book till Friday morning. Very stroppy when I asked why all the appointments had gone told me I could go on cancelled list no compromise just told they where answering phone how could they have when I was on the line ringing no engaged tone then answer machine .feel like I have been lied to and when caught them out just got robbed off.
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