Reply from WALTON VILLAGE MEDICAL CENTRE Tue, 20 Mar 2018 09:57:05 Z
Hi Paul
I am sorry you have felt the need to score our practice such a low rating.
I would like to address some of the issues you have raised:
Firstly I can assure you that the practice has no sway in patients feedback through this site, NHS choices is a platform used by patients to give their honest and true ratings - just as you have done.
I have audited your appointments as far back as November 2017, since this date you have booked 5 appointments at the practice;
You failed to attend 2 of these appointments
You waited on average 3 mins before you were called into the consultation room on 2 of the appointments
You arrived 10 mins early for one of your appointments and were called in 30 mins past your appointment time, I do appreciate that this is an excessive waiting time and the practice is working hard to ensure all patients are seen promptly.
I have investigated your claim of £25 charge for a DWP letter, you requested a GP confirm your identity via photograph and form, this carries a non NHS charge of £20 which you were advised by the GP during consultation. I can confirm this practice does not charge patients for Med 3.
With regards to the skin medication you requested, this medication is not routinely given to patients on repeat and would require a patient to be reviewed by a clinician should they require it on a regular basis.
Should you wish to discuss any of your issues with me, please do not hesitate to contact me at the practice.
Donna M Jennings
Practice Manager
Walton Village Medical Centre |