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NameWALTON VILLAGE MEDICAL CENTRE
Address172 Walton Village
Liverpool
L4 6TW
Phone01512476399

Fax0151 247 6390

Websitehttp://www.waltonvillagem

Email

RatingStar Rating 5 Reviews
CQCCQC Rating

CCGNHS Liverpool CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
WALTON VILLAGE MEDICAL CENTRE is a GP Practice in Liverpool and provides a list of services listed below if available. This GP practice has 5 reviews with a rating of 3.6 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon08:00-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-18:30
Fri08:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child health and development
  • Diabetes Clinic providing insulin initiation
  • Learning disability health check
  • Travel health without yellow fever
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how WALTON VILLAGE MEDICAL CENTRE is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49370 individuals have been screened out of a possible 650 eligible people.

A total of 56.92307692 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
370
Cervical Screening Ages 50 to 64145 individuals have been screened out of a possible 230 eligible people.

A total of 63.04347826 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
145
Overall number of GP appointments732 Number of appointments in Apr 2024 from a practice list size of 3387 patients732
Face to face appointments523 Face to Face appointments in Apr 2024 which is 71.4% of the total number of appointments.523
Home Visits3 Home Visits in Apr 2024 which is 0.4% of the total number of appointments.3
Telephone appointments196 Telephone appointments in Apr 2024 which is 26.8% of the total number of appointments.196
Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
Video call appointments10 Video call appointments in Apr 2024 which is 1.4% of the total number of appointments.10


AA
   Patient Ratings
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Excellent
2

Good
1

Ok
 

Poor
2

Terrible
 

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Patient Reviews

WALTON VILLAGE MEDICAL CENTRE
By:WALTON V
Date:Mar 19 2018
Rating:Star Rating
Review Source

WHY has this surgery got a rating this high?! I suspect some of the reviews are "embellished". I am now in the process of changing my medical centre, due to these reasons. Numerous times I have had to wait for absurd amounts of time in the waiting room for my appointment,usually waiting for a Dr. who swans in late himself. The record being 70 minutes, even though I was early for the appointment. A woman at the same time with two small children had been waiting for 50 minutes. Another time I was told by a Dr, that my bp was unusually high. This worried me greatly, but I was told by three separate professionals that it was not unusually high. I am being asked by the DWP to provide a "fit note", to prove that I have amongst other things, flat feet. The Dr wanted to charge me £25 for this, and wasnt swayed by the fact that I am on Universal credit. The last straw was being refused a prescription for a skin complaint. No reason was given whatsoever.I have followed the instructions and not used too much of the medication. I have had to suffer a weekend with terrible itching, then be told there are no more telephone appointments because I didnt phone this morning. Also as I cannot attend a appointment tomorrow I will have to wait and suffer until the weekend or later to find out if I,ll be given this treatment. No sympathy was offered, that I have been suffering. The implication was that I am partly responsible because I cant keep the appointment tomorrow. A simple email to the doctor and then contact with me would be a easy solution.( Do NOT join this surgery.)
Original Comment Report...

Reply from WALTON VILLAGE MEDICAL CENTRE
Tue, 20 Mar 2018 09:57:05 Z

Hi Paul I am sorry you have felt the need to score our practice such a low rating. I would like to address some of the issues you have raised: Firstly I can assure you that the practice has no sway in patients feedback through this site, NHS choices is a platform used by patients to give their honest and true ratings - just as you have done. I have audited your appointments as far back as November 2017, since this date you have booked 5 appointments at the practice; You failed to attend 2 of these appointments You waited on average 3 mins before you were called into the consultation room on 2 of the appointments You arrived 10 mins early for one of your appointments and were called in 30 mins past your appointment time, I do appreciate that this is an excessive waiting time and the practice is working hard to ensure all patients are seen promptly. I have investigated your claim of £25 charge for a DWP letter, you requested a GP confirm your identity via photograph and form, this carries a non NHS charge of £20 which you were advised by the GP during consultation. I can confirm this practice does not charge patients for Med 3. With regards to the skin medication you requested, this medication is not routinely given to patients on repeat and would require a patient to be reviewed by a clinician should they require it on a regular basis. Should you wish to discuss any of your issues with me, please do not hesitate to contact me at the practice. Donna M Jennings Practice Manager Walton Village Medical Centre

WALTON VILLAGE MEDICAL CENTRE
By:Anonymous
Date:Sep 30 2017
Rating:Star Rating
Review Source

I have worked all over the U.K for years and am having to visit my G.P's lately on e regular basis due to illness recently My Doctor and their two assistant doctors have been professional, compassionate and considerate caring beyond their call of duty - a credit to the NHS during my time being unwell. The admin gem are always helpful and find me appointments where are convenient and available , thank you all a million times x a practice that is part of the community
Original Comment Report...

WALTON VILLAGE MEDICAL CENTRE
By:Anonymous
Date:Mar 7 2017
Rating:Star Rating
Review Source

Have been attending this surgery for years and both the medical and reception staff are excellent Reception staff are polite,friendly and very helpful.Doctors are approachable, listen to you and explain treatments they are providing. The practice nurse is also excellent and takes time to discuss any issues you may have. I would highly recommend this practice.
Original Comment Report...

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WALTON VILLAGE MEDICAL CENTRE

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