I have been registered with Village Medical Centre for over 17 years now and my experience is summarised in the title of my review. The example I'm going to describe here is just a confirmation not only of the professional attitude of the staff, but the humane component and patient centric drive as well. During late afternoon on the 2nd of July this year I attended the surgery with devastating lower back pain which did not improve even after an hour of physio treatment. The staff decided to call 999 instead of letting me go home (which was impossible anyway). The call was made@16.15. Unfortunately the ambulance did not arrive until 4 hours later, at 20.20 (this is a different matter O don't wish to comment on this occasion). The surgery should have closed at 18.30 that day. Despite that there members of the staff stayed with mr looking after me takin care of my rather special needs at the time and comforting me with a genuine smile and properly timed words. This is I highly praise, very much appreciate and will never forget! Well done and a big thank you to the staff of the Village Medical Centre GP surgery! This attitude and dedication is s needed in the NHS. This positive and uplifting experience of mine should be THE example for many others working on the same position with very different attitude!
Original Comment Report...