Reply from The Old Roan Surgery
Thu, 19 Oct 2017 11:38:14 +0100

We were sorry to hear of your difficulties Unfortunately we are currently struggling with GP shortages. Ongoing vacancies, sickness and maternity means that we are relying on a very high number of locum GP sessions and we are not always able to book in the numbers that we need. We are actively trying to recruit at the moment and would hope that we start returning to full strength early next year. We understand that there are sometimes difficulties in booking in advance but our phone lines and surgeries are open from 8.00 AM and on the day appointments are available every day. Anyone who needs to see a doctor can contact us but the doctor of choice may not be available. We do have a late surgery at Moss Lane on a Tuesday night and a Saturday morning surgery at Oriel Drive. These are in place to try to help patients who find it difficult attending the practice during the week. However these are very popular and can get booked up quickly You have said that your appointment was to see a doctor before medication could be prescribed. If this was for a review for existing medication then our in house pharmacist may have been able to assist. It is not clear from your review what it was exactly that you needed but I would suggest that you contact the surgery for more information, as clearly we need to ensure that you receive any medication that is required. You may wish to consider signing up for patient access which will allow you to book available appointments, order prescriptions and access your medical records online. Patients can also now use an e-consult facility which is a method of contacting the practice by email for non urgent issues. This is available via our website and sends an enquiry which is dealt with by the GP within 48 hours. Our Manager John Lawes 0151 295 8383 john.lawes@livgp.nhs.uk would be happy to follow up any specific problems that you might have