If the ridiculous waiting times (sometimes an hour!) and impossibility of making appointments weren't enough then the wild goose chase I was sent on to get a unfit for work certificate really is ridiculous! I was told by the GP "If you feel no better just ring the surgery up and we can sort you a note , no problem" Fast forward 3 days.....Rang the surgery in the morning to be told that I needed to drop my details off at the surgery and then my sick note would be ready to pick up that afternoon. Having dropped my details of at 9am in what already seemed like a pointless exercise I returned that afternoon at 5.30pm to find two difference receptionists from the ones that morning; who after I expressed the urgency of the note they assured me it would be available to pick up in the afternoon. Nevertheless I explained to the different receptionist that I had dropped my details off and returned 8 1/2 hours later to pick the note up (Surely ample time for a signature!) I was told by the receptionist that my sick note needed to be signed by the doctor who saw me and the doctor wasn't in for another 2 days! What appalling customer service....surely I could have been told that one the two previous occasions where I was assured that I would have the note that afternoon. Instead you drag somebody with Pneumonia out of the house on two occasions for absolutely nothing. I asked whether another doctor could sign the note..."No." Even though its all on a very handy information sharing computer system...but no that was too difficult.... I asked to see a doctor that night...."No" I asked for the next available appointment..."No....the next one is in 3 days time so you may as well just come back in two day." I'm not off work to run errands, I'm off ill, I'm not supposed to be travelling to the surgery everyday for absolutely nothing at all except disappointment! As a result I now feel worse from having to go out so much, how backward is that?! This surgery is a joke. Avoid unless you have countless hours to spare chasing around after thin air or waiting for an appointment.
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