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NameHelsby Health Centre
AddressLower Robin Hood Lane
Helsby
WA6 0BW
Phone01928723676

Fax01928 725677

Website

Email

RatingStar Rating 19 Reviews
CQCCQC Rating

CCGNHS West Cheshire CCG
E PrescriptionsAvailable
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 GP Information
Helsby Health Centre is a GP Practice in Helsby and provides a list of services listed below if available. This GP practice has 19 reviews with a rating of 3.8 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:00-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-18:30
Fri08:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Helsby Health Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491115 individuals have been screened out of a possible 1445 eligible people.

A total of 77.16262976 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
1115
Cervical Screening Ages 50 to 64800 individuals have been screened out of a possible 1030 eligible people.

A total of 77.66990291 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
800
Overall number of GP appointments4870 Number of appointments in Apr 2024 from a practice list size of 9840 patients4870
Face to face appointments2651 Face to Face appointments in Apr 2024 which is 54.4% of the total number of appointments.2651
Home Visits207 Home Visits in Apr 2024 which is 4.3% of the total number of appointments.207
Telephone appointments1949 Telephone appointments in Apr 2024 which is 40% of the total number of appointments.1949
Unknown appointments63 Unknown appointments in Apr 2024 which is 1.3% of the total number of appointments.63
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
9

Good
4

Ok
2

Poor
1

Terrible
3

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Patient Reviews

Helsby Health Centre
By:Anonymous
Date:Mar 2 2023
Rating:Star Rating
Review Source

Not helping me at all thay never understand you at all thay never ring you back wen thay say that put the blame on you wen you right all I can say is thay are never rong thay are just a wast of time staff are rude wen you ring thay put the phone down on you wen you right and thay don't like the truth

Helsby Health Centre
By:Anonymous
Date:Aug 10 2022
Rating:Star Rating
Review Source

Scary receptionists with an I really don't care attitude. Make fake appointments Dr's never call. Follow procedure appointments never made. Dr's tell you there's no medical support out here so you need to find a way to cope with health conditions on your own. That's if any Dr actually keeps an zmooi tjebt which is rare to never. Receptionists never do what they promise svd they can't keep track of repeat prescriptions and get dates wrong even more seriously dosages. They offer no explanation to medication that is delivered that is new gas been changed etc and this not discussed with any Dr with the patient so there is high risk of accidental overdose. Receptionists are niceish most of the time but if you point out an error they will make sure you pay I think some reviews are invented and written by staff to counter act their bad treatment of patients, they are to good to be true and I've not heard anyone gjve them a glowing review maybe average to poor. I would definitely avoid the Dr's and receptionists of you want to live into old age. Giving receptionistsire power than a g. p to change or control a person's medication without any medical expertise or monitoring is very dangerous asy frequent bouts on hospital have proved they should not be allowed to control medication as a doctor would. Have no care or empathy toward suffering and are extremely neglectful but make it apparent they just couldn't care less.

Helsby Health Centre
By:Anonymous
Date:Aug 10 2022
Rating:Star Rating
Review Source

Very unpleasant and negligent surgery. The receptionists are very rude a lot of the time. Sometimes they have been aggressive. They have a particularly uncaring and stand offish attitude a lot of the time. They also make a considerable pint of medical errors on dosages and dates of repeat prescriptions leaving me without medication for serious health conditions on a regular basis. Although the chemist back me up often they still refuse to consider they make mistakes and refuse to let me havey medication. I have had to do without for up to a month and ended up regularly on A and E for serious withdrawal as medication is stopped overnight by receptionists who are not lexical experts sbd should not be prt'itred to hold someone's life in their hands but they think they can. Their attitude is they refuse to discuss any possible errors and refuse to allow medication leaving me hospitalised many times and also on one occasion I had to be resuscitated on the ambulance on route to A and E. They are aware of what's happening to me but have expressed very little or no remorse fur what they are pitying 'e through and continue to force me to cope without medication a x just don't give it a devjbf thought. I would seriously avoid this surgery if I was looking fir one as the GPS are almost as bad. Horrible surgery very very medically uncaring, negligent and rarely nice receptionists.

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Helsby Health Centre

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