I have recently come to the surgery with a family member as we required a piece of documentation. While our request was slightly unusual (requiring proof of full name on document) it could not be achieved - this however was not the problem. One receptionist in particular refused to speak to me because i was not the mother of the child and told me she didnt have to listen to me at all while i spoke. This receptionist was beyond defensive from the start and when asked if i could speak to someone above her as our request was urgent she refused to let this happen stating she worked there and there is no-one above her which is obviously not the case given the hierarchy systems usually in place within healthcare systems. I am beyond disappointed with this surgery as the actual doctors are beyond lovely and supportive but some of the receptionist staff are rude beyond belief - they are not all rude but specific ones seem to be making their own decisions and executing them in the most appauling manners, particularly when the patients/public are younger than them which i feel was the case. I will likely be leaving this surgery after this hideous interaction as i am very upset.
Original Comment Report...

Unable to get an appointment due to them not knowing the nurses availability for next week. Reception staff rude, communication is a two way thing, don’t tell me I’m not listening when your clearly not doing it yourself. Please ensure the phone is completely disconnected before you belittle me to your colleagues !! Think it’s high time CQC paid a visit as my list goes on. I would not recommend this surgery, it’s a shame as it could be so much better.
Original Comment Report...

You can call this surgery 100 times a day and still not get an answer, yet when you walk in, there is two girls sat behind the desk chatting. When you speak with the girls, they look down their nose at you. There is no clear direction of where rooms are located. Nurses are way professional, unable to follow clear instruction, and don’t wear gloves when taking bloods, what happened to infection control. Have had to keep requesting that the doctors follow up on my notes and referrals. Very disappointed with this surgery.
Original Comment Report...