Reply from Fernbank Medical Practice Fri, 12 Jul 2019 13:59:16 +0100
I am very sorry to learn that you came across a difficult situation where a staff member was unhelpful and behaved unprofessionally towards you or the person you were escorting. Like yourself, I am concerned to learn that such an incident took place.
I have asked my staff for an explanation in writing so that we can deal with the issue that you have highlighted.
I am sorry to learn that you will be changing your doctor. which is entirely a patient's choice, however I would be grateful if you make an appointment to come and discuss with us this event so that we can learn from your experience and try to avoid a recurrance; this will be beneficial not just to the Practice and its staff but also a great help for the other patients.
Looking forward to hearing from you at your earliest convenience
Najam Bangash
Practice Manager |