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NameBucklands End Lane Surgery
Address36 Bucklands End Lane
Castle Bromwich
Birmingham
B34 6BP
Phone0121 747 2160

Fax01217473425

Websitehttp://www.bucklandsendla

Email

RatingStar Rating 24 Reviews
CQCCQC Rating

CCGNHS Birmingham And Solihull CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Bucklands End Lane Surgery is a GP Practice in Birmingham and provides a list of services listed below if available. This GP practice has 24 reviews with a rating of 2.8 out of 5 and a CQC rating of Requires improvement.

  Opening Times    Open
DayOpening Times
Mon08:30-18:30
Tue08:30-20:00
Wed08:30-18:30
Thu08:30-18:30
Fri08:30-18:30
AA
 CQC Rating   CQC Rating

Safe
Requires improvement

Effective
Good

Caring
Requires improvement

Responsive
Requires improvement

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Bucklands End Lane Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49605 individuals have been screened out of a possible 980 eligible people.

A total of 61.73469388 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
605
Cervical Screening Ages 50 to 64365 individuals have been screened out of a possible 485 eligible people.

A total of 75.25773196 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
365
Overall number of GP appointments3574 Number of appointments in Apr 2024 from a practice list size of 6238 patients3574
Face to face appointments2544 Face to Face appointments in Apr 2024 which is 71.2% of the total number of appointments.2544
Home Visits14 Home Visits in Apr 2024 which is 0.4% of the total number of appointments.14
Telephone appointments970 Telephone appointments in Apr 2024 which is 27.1% of the total number of appointments.970
Unknown appointments46 Unknown appointments in Apr 2024 which is 1.3% of the total number of appointments.46
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
6

Good
3

Ok
2

Poor
5

Terrible
8

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Patient Reviews

Bucklands End Lane Surgery
By:Anonymous
Date:Jan 12 2019
Rating:Star Rating
Review Source

I have always found this surgery welcoming from the receptionist to the GP. The staff will always try to offer you an appointment where there is availability or offer help when they can regarding medication or advice on services available .I find if you treat people with respect then you will be treated the same.
Original Comment Report...

Reply from Bucklands End Lane Surgery
Thu, 14 Feb 2019 14:30:03 Z

The reception staff at Bucklands End Lane work extremely hard to ensure our patients receive the best possible service. It is hard for them when it is not always possible to meet patient demand. They really care out our patients and want to help but as the strain on general practice increase, the staff become more restricted and it's not always possible. Therefore it is reassuring that patients find the staff here welcoming and helpful Many thanks for your positive feedback

Bucklands End Lane Surgery
By:Bucklands E
Date:Jan 12 2019
Rating:Star Rating
Review Source

I have been with this GP Practice for many years as most of my family have too. They are busy like most practices within the area. Most off the receptionists are really helpful and go beyond their duties. They are kind and will go the extra mile. The nurses and Doctors are always professional and caring. I would recommend this surgery.
Original Comment Report...

Reply from Bucklands End Lane Surgery
Thu, 14 Feb 2019 14:26:34 Z

Thank you very much for taking the time to write a comment about our practice. It is great for staff to read a positive comment instead of a negative one. Our staff all work very hard to provide a good service to our patients and to receive positive feedback is good for morale and motivation.

Bucklands End Lane Surgery
By:Anonymous
Date:Jan 3 2019
Rating:Star Rating
Review Source

Doctors are nice. and even if theres no appointment available, receptionists will help you find alternative ways to get help.
Original Comment Report...

Reply from Bucklands End Lane Surgery
Thu, 14 Feb 2019 14:32:35 Z

Thank you for your feedback. Staff always go out of their way to try to help our patients, therefore it is good to hear positive feedback

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Bucklands End Lane Surgery

GP Practice in Birmingham

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