I had to call the practice because after ordering my prescription on patient access 48 hours before I picked it up all of my medication was not there. I was told that it was because I had ordered all my medication at once ! The receptionist said that she had requested them again so pick them up in 48 hours. I said that I wanted them today as I had run out of one of them but she said that it was 48 hours or I would have to ring 111 for an emergency prescription. Why should I have to do this when I've ordered my medication in good time. When I asked to speak to a manager she said she would pass on my number and she would ring in 72 hours. I said I would ring and choose the option to speak to a manager if I can't speak now. She then laughed when I said this to which I said that it was not funny. I found the receptionist very unhelpful and rude as while I was trying to say something she just kept on talking over me. I found her very unprofessional to laugh when I was very obviously upset by her treatment. I had to ring my pharmacy who straight away told me to pick up some tablets to last me 4 days and they would sort out my prescription. Really I should not have to do this.