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| Name | Heathcote Street Surgery | ||||||
| Address | 2 Heathcote Street Chesterton Newcastle Under Lyme ST5 7EB | ||||||
| Phone | 01782561057 | ||||||
| Fax | 01782 563907 | ||||||
| Website | http://www.chestertonsurg | ||||||
| Rating |  32 Reviews | ||||||
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| CCG | NHS North Staffordshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
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| GP Information |
| Heathcote Street Surgery is a GP Practice in Newcastle Under Lyme and provides a list of services listed below if available. This GP practice has 32 reviews with a rating of 3.1 out of 5. |
| Day | Opening Times | |||
| Mon | 08:00-18:00 | |||
| Tue | 08:00-18:00 | |||
| Wed | 08:00-18:00 | |||
| Thu | 08:00-13:00 | |||
| Fri | 08:00-18:00 | |||
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Heathcote Street Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 440 individuals have been screened out of a possible 705 eligible people.A total of 62.41134752 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 440 |
| Cervical Screening Ages 50 to 64 | 300 individuals have been screened out of a possible 465 eligible people.A total of 64.51612903 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 300 |
| Overall number of GP appointments | 2106 Number of appointments in Apr 2024 from a practice list size of 5177 patients | 2106 |
| Face to face appointments | 1488 Face to Face appointments in Apr 2024 which is 70.7% of the total number of appointments. | 1488 |
| Home Visits | 59 Home Visits in Apr 2024 which is 2.8% of the total number of appointments. | 59 |
| Telephone appointments | 393 Telephone appointments in Apr 2024 which is 18.7% of the total number of appointments. | 393 |
| Unknown appointments | 9 Unknown appointments in Apr 2024 which is 0.4% of the total number of appointments. | 9 |
| Video call appointments | 157 Video call appointments in Apr 2024 which is 7.5% of the total number of appointments. | 157 |
| Excellent | 10 |
| Good | 6 |
| Ok | 1 |
| Poor | 7 |
| Terrible | 8 |
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Attended for review with the new nurse who was not only thorough she was kind, knowledgeable and took the time to explain my condition. I left feeling more positive and able to manage my illness. I feel confident about caring for myself. Thank you it is nice to have someone who both inspires and does not judge on high blood sugars., I’ve taken the time to look on Diabetes uk as suggested and I will work on better control. Reply from Heathcote Street Surgery Fri, 01 Mar 2019 12:33:53 Z Thank you very much for your comments, I will pass this on to our staff member who I am sure will appreciate your kind words as they continually strive to improve the service provided. | |||||||
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There is no box for repeat prescription request outside. So can't request a repeat prescription on weekends when the surgery is closed. | |||||||
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Starts off fine, the phone rings nice professional message. Then they answer. Your child could be on deaths door and they would still say. "Sorry got nothing for this morning, you'll have to ring tomorrow at 8". By the way, this is the third time you e done this. And the receptionist should not be working in a public relations job, especially one that is involved with poorly and elderly as she seems too have no respect and certainly no empathy. "Rude rude rude". | |||||||
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