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NameHilary Cottage Surgery
AddressKeble Lawns
Fairford
GL7 4BQ
Phone01285712377

Fax01285 712064

Websitehttp://www.fairfordsurger

Email

RatingStar Rating 5 Reviews
CQCCQC Rating

CCGNHS Gloucestershire CCG
E PrescriptionsAvailable
Status :
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 GP Information
Hilary Cottage Surgery is a GP Practice in Fairford and provides a list of services listed below if available. This GP practice has 5 reviews with a rating of 3.2 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:30-18:30
Tue08:30-18:30
Wed08:30-18:30
Thu08:30-18:30
Fri08:30-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Hilary Cottage Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49730 individuals have been screened out of a possible 1000 eligible people.

A total of 73 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		730
Cervical Screening Ages 50 to 64635 individuals have been screened out of a possible 855 eligible people.

A total of 74.26900585 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		635
Overall number of GP appointments3984 Number of appointments in Apr 2024 from a practice list size of 7833 patients3984
Face to face appointments3219 Face to Face appointments in Apr 2024 which is 80.8% of the total number of appointments.3219
Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
Telephone appointments732 Telephone appointments in Apr 2024 which is 18.4% of the total number of appointments.732
Unknown appointments33 Unknown appointments in Apr 2024 which is 0.8% of the total number of appointments.33
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
1

Good
1

Ok
2

Poor
 

Terrible
1

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Patient Reviews

Hilary Cottage Surgery
By:Anonymous
Date:Sep 16 2019
Rating:Star Rating
Review Source

Long time answering telephone at 5.40pm then in a queue and when answered phone was immediately cut off. Tried again at 5.45. 10 minutes ringing without ANY response and eventually got a "queue message". After another 14 minutes phone appeared to answer an immediately cut off. Tried a third time - approx 6pm - answered immediately, put in a queue and promptly cut off.
Original Comment Report...

Reply from Hilary Cottage Surgery
Mon, 23 Sep 2019 08:51:11 +0100

Dear Patient, Thank you for taking time to leave your comments on the NHS website. We welcome comments, both positive and negative, as they let us know when we are doing well and where there is room for improvement. We are of course very sorry on this occasion that you feel this way, and will discuss your feedback with the practice team. If you have not done so already, please contact us directly to discuss your experience or for further information on our Complaints Policy, please visit our website: http://www.fairfordsurgery.co.uk/info.aspx?p=9&pr=L84053&t=1&high=complaints If you would like to consider joining our Patient Participation Group to help us shape and improve the way we provide care for our patients, please get in contact. The Surgery Team.

Hilary Cottage Surgery
By:Hilary C
Date:Sep 10 2019
Rating:Star Rating
Review Source

Thank you for the help you gave my granddaughter, who was taken poorly while staying with us.
Original Comment Report...

Reply from Hilary Cottage Surgery
Wed, 11 Sep 2019 09:39:03 +0100

Thank you for taking the time to leave your comments on the NHS website. We value and learn from all feedback, both positive & negative, left by our patients. On behalf of the practice we would like to thank you for your kind comments. We are constantly evaluating our practice to ensure we deliver the best possible care for our patients and your feedback is greatly appreciated. We will share this with the whole of our practice team. The Surgery Team.

Hilary Cottage Surgery
By:Hilary C
Date:Feb 20 2019
Rating:Star Rating
Review Source

This is an altogether remarkably good surgery where I have been registered for over nine years and I consider myself really lucky that this is my surgery. The doctors, nurses, pharmacist, phlebotomists, therapists and particularly the receptionists are really quite excellent. It seems a harmonious and effective team. Yes, sometimes you have to wait for an appointment for a few days but that should not be a surprise to anyone in Britain today. One minor gripe is that at peak times it can be a bit tricky to park without impinging too much on the neighbors, but that would not be an easy fix. The Systm Online app for iOS is (was? I have given up on it) terrible. But then I rather speak with the ever helpful pharmacists. I really like the appointment reminders using SMS.
Original Comment Report...

Reply from Hilary Cottage Surgery
Thu, 21 Feb 2019 13:18:41 Z

Dear Patient, On behalf of the practice we would like to thank you for taking the time to leave your feedback on the NHS website as we value and learn form any feedback received. We are constantly evaluating our practice and services to ensure that we deliver the best possible care and treatment for our patients, and your comments are greatly appreciated. We will share this with the whole of our practice team. The Surgery Team.

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Hilary Cottage Surgery

GP Practice in Fairford

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