Name | Underwood Surgery | ||||||
Address | 139 St Georges Road Cheltenham GL50 3EQ | ||||||
Phone | 01242580644 | ||||||
Fax | 01242 253519 | ||||||
Website | http://www.underwoodsurge | ||||||
Rating | ![]() | ||||||
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CCG | NHS Gloucestershire CCG | ||||||
E Prescriptions | Available | ||||||
Status : | Open | ||||||
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Name | Underwood Surgery | ||||||
Address | 139 St Georges Road Cheltenham GL50 3EQ | ||||||
Phone | 01242580644 | ||||||
Fax | 01242 253519 | ||||||
Website | http://www.underwoodsurge | ||||||
Rating | ![]() | ||||||
![]() | ![]() | ||||||
CCG | NHS Gloucestershire CCG | ||||||
E Prescriptions | Available | ||||||
Status : | Open | ||||||
Share |
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See More Doctors near here |
GP Information |
Underwood Surgery is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 16 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
Day | Opening Times | |||
Mon | 08:30-18:30 | |||
Tue | 08:30-18:30 | |||
Wed | 08:30-18:30 | |||
Thu | 08:30-18:30 | |||
Fri | 08:30-18:00 |
GP Services | ||||
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GP Performance | |||||
The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Underwood Surgery is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
---|---|---|
Cervical Screening Ages 25 to 49 | 1480 individuals have been screened out of a possible 2080 eligible people.A total of 71.15384615 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1480 |
Cervical Screening Ages 50 to 64 | 490 individuals have been screened out of a possible 620 eligible people.A total of 79.03225806 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 490 |
Overall number of GP appointments | 5864 Number of appointments in Apr 2024 from a practice list size of 11390 patients | 5864 |
Face to face appointments | 3020 Face to Face appointments in Apr 2024 which is 51.5% of the total number of appointments. | 3020 |
Home Visits | 102 Home Visits in Apr 2024 which is 1.7% of the total number of appointments. | 102 |
Telephone appointments | 2663 Telephone appointments in Apr 2024 which is 45.4% of the total number of appointments. | 2663 |
Unknown appointments | 60 Unknown appointments in Apr 2024 which is 1% of the total number of appointments. | 60 |
Video call appointments | 19 Video call appointments in Apr 2024 which is 0.3% of the total number of appointments. | 19 |
Excellent | 5 |
Good | 3 |
Ok | 1 |
Poor | 4 |
Terrible | 3 |
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Our daughter is a student at UoG and has been under your care. Appointments have been timely, plans sensible and flexible to suit a student (chaotic!) lifestyle. Admin staff have been most helpful in sorting prescriptions that have run out, phone consultations that have been missed etc....none of which being the fault of the practice (kids eh?)....We cannot fault the service offered. As both parents are healthcare professionals - we appreciate the service offered in the constraints of the system. Well done! |
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I rang underwood surgery on the 10th January at 2:40. I was hoping for an appointment but instead was greeted by a rude, inconsiderate receptionist who mocked my condition. I had work in the afternoon, so was unable to guarantee a response to the phone call and didn’t appreciate the comment “it’s clearly not a priority then”. The phone call ended with the ultimatum of “ what do you want me to do for you because I have other people to deal with.” I found this comment completely belittling with a profound lack of empathy which someone in this job role should have. This experience has really changed my opinion of the surgery staff and this attitude could really effect others to neglect their health and well being in the future, this needs to change. |
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GP declined to see someone in crisis. Instead, referring them to a service that isn't even available in the near future. Disgraceful neglect of a person in need. |