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NameSt Levan Surgery
Address350 St Levan Road
Keyham
Plymouth
PL2 1JR
Phone01752561973

Fax01752 562046

Websitehttp://www.stlevansurgery

Email

RatingStar Rating 28 Reviews
CQCCQC Rating

CCGNHS Devon CCG
E PrescriptionsAvailable
Status :
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 GP Information
St Levan Surgery is a GP Practice in Plymouth and provides a list of services listed below if available. This GP practice has 28 reviews with a rating of 3.5 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:30-18:00
Tue08:30-18:00
Wed08:30-18:00
Thu08:30-18:00
Fri08:30-18:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Requires improvement

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how St Levan Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491035 individuals have been screened out of a possible 1535 eligible people.

A total of 67.4267101 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		1035
Cervical Screening Ages 50 to 64540 individuals have been screened out of a possible 765 eligible people.

A total of 70.58823529 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		540
Overall number of GP appointments4371 Number of appointments in Apr 2024 from a practice list size of 8433 patients4371
Face to face appointments3177 Face to Face appointments in Apr 2024 which is 72.7% of the total number of appointments.3177
Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
Telephone appointments1043 Telephone appointments in Apr 2024 which is 23.9% of the total number of appointments.1043
Unknown appointments61 Unknown appointments in Apr 2024 which is 1.4% of the total number of appointments.61
Video call appointments90 Video call appointments in Apr 2024 which is 2.1% of the total number of appointments.90


AA
   Patient Ratings
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Excellent
14

Good
3

Ok
1

Poor
2

Terrible
8

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Patient Reviews

St Levan Surgery
By:Lisa t
Date:May 12 2021
Rating:Star Rating
Review Source

Ive been with this surgery a good while. . ..in the beginning there was lack of communication between doctors and front desk. ....but now o find them excellent. ....I have a few medical issues and the dr I see is absolutely so understanding and helpful. .I would not dream of changing surgeys...my weekly prescription is always at the chemist. .. .whem I think how many prescription s theu have to arrange every week I think there doing a fantastic job.... ..so thankyou to the girls on front desk and thanks to my doctor.

St Levan Surgery
By:St L
Date:Sep 5 2019
Rating:Star Rating
Review Source

Care provided has always been adequate with GPs and nurses friendly, however lack of communication between medical professionals and front desk is woeful, resulting in an overall difficult experience; for example: misplaced prescriptions, incorrect information and inconsistent care. Front desk team unhelpful and seemingly unaware of the concept of customer service or taking ownership of any issues. Lack of continuity and ownership through extended treatment has also made life very difficult, making simple issues almost impossible to resolve. I would avoid if you have an alternative option available
Original Comment Report...

Reply from St Levan Surgery
Thu, 05 Sep 2019 14:54:06 +0100

Thank you for your feedback I am sorry to read that you have been so unhappy with the care. I would be very happy to discuss and investigate further if you would like to contact me at the surgery (although I appreciate you may well have registered elsewhere, at another local surgery, given how dissatisfied you are). Please ask to speak to Liz Brimacombe. It is important that we investigate such issues to ensure we can put in place necessary changes where we find that systems have fallen down, within our control.

St Levan Surgery
By:Anonymous
Date:Aug 23 2019
Rating:Star Rating
Review Source

Efficient, friendly and effective. Always a positive experience. Caring staff, I think the GP access system where you speak to a GP the same day is very good. No 2, 3 or 4 week waits to see someone at this surgery!
Original Comment Report...

Reply from St Levan Surgery
Wed, 04 Sep 2019 15:30:40 +0100

Thank you so much for such great feedback - it really lifts us all during what is a challenging time for the NHS.

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St Levan Surgery

GP Practice in Plymouth

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