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| Name | Coleridge Medical Centre | ||||||
| Address | Canaan Way Ottery St. Mary Ottery St Mary EX11 1EQ | ||||||
| Phone | 01404814447 | ||||||
| Website | http://www.coleridgemedic | ||||||
| Rating |  11 Reviews | ||||||
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| CCG | NHS Devon CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| GP Information |
| Coleridge Medical Centre is a GP Practice in Ottery St Mary and provides a list of services listed below if available. This GP practice has 11 reviews with a rating of 3.5 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-18:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Coleridge Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1485 individuals have been screened out of a possible 1910 eligible people.A total of 77.7486911 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1485 |
| Cervical Screening Ages 50 to 64 | 1385 individuals have been screened out of a possible 1725 eligible people.A total of 80.28985507 of possible patients have been screened which is above the required mimimum standard. | 1385 |
| Overall number of GP appointments | 7255 Number of appointments in Apr 2024 from a practice list size of 15999 patients | 7255 |
| Face to face appointments | 5930 Face to Face appointments in Apr 2024 which is 81.7% of the total number of appointments. | 5930 |
| Home Visits | 0 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 1185 Telephone appointments in Apr 2024 which is 16.3% of the total number of appointments. | 1185 |
| Unknown appointments | 140 Unknown appointments in Apr 2024 which is 1.9% of the total number of appointments. | 140 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Excellent | 1 |
| Good | 5 |
| Ok | 4 |
| Poor |
| Terrible | 1 |
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The medical centre was at one time the best I had ever dealt with but now they should stop take a deep breath and look at thier failings. Yes the surgery is under presure like the rest of the NHS some areas worse than others which I can understand. I always had to have appointments every four to six weeks due to my medication and have regular blood tests until Covit arrived then it all stopped which I can appreciate however things have moved on and todate I have not been contacted by the surgery or my GP. The last time I spoke to my GP he/she were very unhelpful and very aggressive. I have not been invited to have any check ups as per the surgeries noteifiction that repeat perception patients should have one on thier birthday or as near as posible to that date. Other NHS staff have been and are horrified at the situation and in some cases have suggested ways of dealing with the situation I am in. I have tried to move to another surgery but they say they are unable to take me as it is a deal they have with Coleridge medical centre. Three years on from Covit it is still being used in some cases as an excuse which by now the record shold have been changed. I have no trust in the surgery or the senior staff. | |||||||
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Unable to get a appointment with a female GP within 7 days!!!!! Reply from Coleridge Medical Centre Mon, 08 Jan 2018 15:08:40 Z Thank you very much for your feedback. There is currently a wait of about a week for routine appointments, however if your symptoms get worse or you are worried then please do not hesitate to get back in touch with us on 01404 814447. Sue Stokes Practice Manager | |||||||
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This Surgery has been an upward struggle since joining early this year.
Some doctors I’ve seen seem so laid back I’m not sure I’d trust them at all.
Fortunately I do have a fabulous GP however it’s difficult to see her.
When I do this doctor which is caring listens and gives the treatment that is needed at the time of your visit.10 stars for this Gp.
I will not be going to this surgery if I had an alternative and I feel so awful that I’ve had to complain,however it’s the patients health that is important.
Please try and make the patient feel they are not wasting your time,a smile might help.
I would like to point out the Reception staff are very good.
One doctor told me I had a throat problem didn’t even look in my throat,I could have had strep throat or pus stood up all through my diagnosis,then at the end said you can have some antibiotics as it’s gone on for a few days if you would like them,even when he told me it was viral.I tried to to be polite but really thought what a waste of time.No bedside manner whatsoever I’m sixty nine if I passed away this doctor I wouldn’t want to be telling my son I’d gone.Imm totally disgusted after having such a caring surgery before, Reply from Coleridge Medical Centre Thu, 28 Dec 2017 11:59:34 Z First of all thank you very much for the positive comments regarding our receptionists and the GP you are registered with. We are very sorry to hear that you would like to make a complaint. Please make contact directly with us at the practice so that we can investigate and respond to you personally. Details of our complaints process can be found on our web site at www.coleridgemedicalcentre@nhs.net In the meantime for practice improvement purposes we have shared your comments with our practice team. Sue Stokes Practice Manager | |||||||
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