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NameIde Lane Surgery
AddressIde Lane
Alphington
Exeter
EX2 8UP
Phone01392439868

Fax01392 428913

Websitehttp://www.idelanesurgery

Email idelane.surgery@nhs.net

RatingStar Rating 10 Reviews
CQCCQC Rating

CCGNHS Devon CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Ide Lane Surgery is a GP Practice in Exeter and provides a list of services listed below if available. This GP practice has 9 reviews with a rating of 3 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon08:30-18:00
Tue08:30-18:00
Wed08:30-18:00
Thu08:30-18:00
Fri08:30-18:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Ide Lane Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491005 individuals have been screened out of a possible 1305 eligible people.

A total of 77.01149425 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
1005
Cervical Screening Ages 50 to 64650 individuals have been screened out of a possible 800 eligible people.

A total of 81.25 of possible patients have been screened which is above the required mimimum standard.
650
Overall number of GP appointments4331 Number of appointments in Apr 2024 from a practice list size of 8364 patients4331
Face to face appointments2409 Face to Face appointments in Apr 2024 which is 55.6% of the total number of appointments.2409
Home Visits101 Home Visits in Apr 2024 which is 2.3% of the total number of appointments.101
Telephone appointments1480 Telephone appointments in Apr 2024 which is 34.2% of the total number of appointments.1480
Unknown appointments341 Unknown appointments in Apr 2024 which is 7.9% of the total number of appointments.341
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
..

Excellent
3

Good
 

Ok
3

Poor
2

Terrible
2

..

Patient Reviews

Ide Lane Surgery
By:Anonymous
Date:Feb 8 2019
Rating:Star Rating
Review Source

what can I say it use to be a very good surgery it has gone down hill seems they don’t know what they doing. Can’t get a repeat prescription right have to keep phoning 4 weeks wait to see your doctor. Think it’s time to change surgery only 2 partners now use to be 5 what dose that tell you going down quick
Original Comment Report...

Reply from Ide Lane Surgery
Thu, 21 Feb 2019 09:31:07 Z

Dear Patient - We are very sorry to hear that you have experienced problems in getting your prescription and you have had to wait 4 weeks to see your doctor. If you have an urgent medical need we do provide a service whereby you can ring the practice and you will be seen either on the day or receive a telephone call from one of the doctors. As all feedback and responses are anonymous we are unable to comment specifically on your case here. However, we do take your feedback seriously and would welcome the opportunity to deal with the issues you have raised directly as there may be learning points for us all. If you have not already done so please feel free to get in touch with our practice manager or her deputy who will be able to explore this in more detail with you.

Ide Lane Surgery
By:Anonymous
Date:Oct 16 2018
Rating:Star Rating
Review Source

i'm 22 years of age. Constant stomach and chest pain. i have to beg to get tests done because i'm always being sent out with a prescription that doesn't help at all. I have doctors appointments booked, i book emergency ones because im in agony and they cancel my other appointments without my knowledge or consent. i dont feel like im being treated as an individual. i have made comments to the surgery with no feedback. im really poorly and i havent been getting any helpful treatment. i am very dissapointed in this surgery as ive been more than patient. i think its time to go to another doctors surgery
Original Comment Report...

Reply from Ide Lane Surgery
Mon, 26 Nov 2018 14:35:51 Z

Dear Patient - We are very sorry to hear that you are dissatisfied with the care you have received. As all feedback and responses are anonymous we are unable to comment specifically on your case here. However, we do take your feedback seriously and would like the opportunity to deal with it directly as there may be learning points for us all. If you have not already done so please do get in touch with our practice manager or her deputy who will be able to explore this in more detail with you.

Ide Lane Surgery
By:Anonymous
Date:Mar 3 2019
Rating:Star Rating
Review Source

I have nothing but praise for each and everyone of the staff, I am always treaded with respect and dignity. My GP is amazing he is so patient with me,as are others that I have had to see at the practise when not able to see my own GP I cannot say anything negative about the practice as a whole or the staff, so well done each and everyone of you. You all do an amazing job THANK YOU ??
Original Comment Report...

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Ide Lane Surgery

GP Practice in Exeter

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