I don’t go to the DR very often and this surgery would reinforce why. You are not taken seriously by the DR’s, there is no urgency, they don’t call back when they say they will. No continuity you never see the same DR twice, it is fine for contraception and non-urgent or non-complex matters.
Original Comment Report...

Seems appalling that you have to wait for a month to get a GP appointment and to be asked for a reason by the receptionist is extremely bad practice. Doctors should be able to deal with a patient and respect their privacy - not expect details to be given to a receptionist for a non urgent appointment.
Original Comment Report...

I have been with the same surgery for over 20 years and really do not understand the why the staffs attitude has become worse over the last year or so, whether at reception or especially on the phone, conversations are abrupt and make you not want to talk to them again. In my experience some simple re-training in customer service might help. Many patients have many different ailments, I suffer from anxiety and other related problems and now become stressed just thinking of calling the surgery. I understand there are pressures with dealing with all types of patients but if you are in that specific job being approachable and welcoming should be priority . Appointment times can be in excess of 3 weeks and this has been the case for a couple of years especially if you want to see a specific Doctor. My Doctors attitude is great I just wish the front of house staff could be the same.
Original Comment Report...