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NameWestbury-On-Trym Primary Care Centre
AddressWestbury Hill
Bristol
BS9 3AA
Phone01179623406

Websitehttp://www.westburysurger

Email

RatingStar Rating 23 Reviews
CQCCQC Rating

CCGNHS Bristol, North Somerset And South Gloucestershire CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Westbury-On-Trym Primary Care Centre is a GP Practice in Bristol and provides a list of services listed below if available. This GP practice has 22 reviews with a rating of 3.7 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon08:00-18:30
Tue07:30-19:00
Wed07:30-19:00
Thu07:30-19:00
Fri07:30-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
  • Young person's clinic
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Westbury-On-Trym Primary Care Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491540 individuals have been screened out of a possible 2045 eligible people.

A total of 75.30562347 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
1540
Cervical Screening Ages 50 to 64785 individuals have been screened out of a possible 985 eligible people.

A total of 79.69543147 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
785
Overall number of GP appointments6843 Number of appointments in Apr 2024 from a practice list size of 11900 patients6843
Face to face appointments4446 Face to Face appointments in Apr 2024 which is 65% of the total number of appointments.4446
Home Visits126 Home Visits in Apr 2024 which is 1.8% of the total number of appointments.126
Telephone appointments1651 Telephone appointments in Apr 2024 which is 24.1% of the total number of appointments.1651
Unknown appointments180 Unknown appointments in Apr 2024 which is 2.6% of the total number of appointments.180
Video call appointments440 Video call appointments in Apr 2024 which is 6.4% of the total number of appointments.440


AA
   Patient Ratings
..

Excellent
8

Good
7

Ok
3

Poor
3

Terrible
2

..

Patient Reviews

Westbury-On-Trym Primary Care Centre
By:Anonymous
Date:Sep 5 2019
Rating:Star Rating
Review Source

The lack of appointments is pretty astonishing. Usual wait time using the online booking system is 3 weeks. When myself and my family have managed to be seen the care is very variable. This also goes for treatment by the staff, with some being very attentive and compassionate, others dismissive, unorganised and in case of some administration staff incompetent. Unfortunately it is the only real option for us locally. I just hope they can increase the number of appointments
Original Comment Report...

Westbury-On-Trym Primary Care Centre
By:Anonymous
Date:Aug 8 2019
Rating:Star Rating
Review Source

I have been registered with this practice for decades but only in the last two years have I needed to make use of it. I cannot speak too highly of the professionalism of the GP who has looked after me, he has listened to my concerns and adjusted medications, given considered advice concerning ongoing care and hospital treatment and been firmly sympathetic when it has been needed. I was also given an emergency same day appointment when it was necessary. The support staff who have taken bloods etc have been excellent: highly competent, caring and reassuring.
Original Comment Report...

Westbury-On-Trym Primary Care Centre
By:Anonymous
Date:Apr 23 2019
Rating:Star Rating
Review Source

•Receptionists are not compassionate or empathetic. I can never get an appointment, even when I am at crisis point with my mental illness. The pharmacy on site is excellent and the staff are helpful and lovely.
Original Comment Report...

Reply from Westbury-On-Trym Primary Care Centre
Fri, 24 May 2019 09:25:13 +0100

We are sorry to hear that you have had a negative experience. Please do contact us to discuss your concerns. We have urgent appointments available each day for any patient who is in crisis with their mental health so we would like to look into what has happened in this case.

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Westbury-On-Trym Primary Care Centre

GP Practice in Bristol

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