Can be a bit hard trying to get an appointment as there is only one GP and nurse in the afternoon when the appointments start. Although getting an appointment at any GP seems pretty hard. I have been coming here for the last two months (1st year at brooks) and really like the nurse walk in service, I have been a few times for different things and as you don't need an appointment (which is hard to get) you can get things fixed the same day at uni. I have seen two different nurses, a lady and a man, and both were lovely. Every time they knew what was wrong with me and how to make me better. What was also nice is that they actually explained things and answered my questions. I have seen a GP there as well who was also lovely and explained things. The receptionists always seem to be different, and could maybe be a bit more friendly, but I know that they are busy. I can definitely reccomend the medical centre at brooks, much better than my doctors at home.
Original Comment Report...

I wouldn't normally write a review for something like this, but I feel like the NHS has been getting a lot of 'bad press' over the last year, with complaints of poor care, stressed and overworked staff, lack of resources and funding. Although some of these issues may certainly be true, this is certainly not my experience of the care I have received at the Brooks medical centre or the time I attended the JR emergency room. I am a second year student at Brooks and I have unfortunately already needed to attend the morning walk-in service a couple of times this academic year and once last year. I don't know what has happened but there seems to have been such a positive change. I didn't have to wait long, I was called in by a really nice new male nurse. He was friendly and welcomed me with a smile and really listened to my issue, actually seeming like he truly cared and wanted to help me. He was thorough and I did not feel rushed like I have done before. This is in stark contrast to last year where I was met by a stressed nurse who made me feel like an inconvenience and didn't really seem to know what she was doing. Overall really satisfied, although I have had trouble trying to get a GP appointment.
Original Comment Report...

I am visiting the centre regularly for my GP appointments and a drop-in sessions from time to time. Every time I was treated well and friendly by the staff, especially the GPs and nurses who always find the time for you and listen to what you have to say. It is very nice practice, even though busy and late with some appointments it is understandable. Still, despite that, the appointments never feel rushed which I appreciate.
Original Comment Report...