Nurses absolutely lovely. Avoid Dr H - aggressive and judgemental. I don’t think you’re supposed to come away from a phone conversation feeling incensed. Told off for interrupting her - actually quite shocked after thinking just how rude she was. So unnecessary.

I am disappointed in the lack of respect from the reception staff and the lack of appointments or knowledge from the reception staff of how serious situations can be. Today I rang to make a FACE TO FACE appointment with the doctors, my partner has had an on going issue which could cause serious harm to himself, I rang a few weeks back and the next appointment was in a months time. So I rang again and several times after that to try slot him in as his condition was getting worse, the receptionist had no care in the world and just said nope no appointments. So today I rang as its got to the point where even driving has become difficult. When I rang at 10:48 am, the receptionist stopped me half way threw my sentence and said “what’s his name. I’ll put him on the emergency call back” I was going to go on to say he needs to see someone in person as it’s a waste of time for a phone call due to the circumstances but no the receptionist decided for myself what she wanted. I felt belittled and let down by a practice I should feel comfortable going too.
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