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NameUniversity Health Centre
Address9 Northcourt Avenue
Reading
RG2 7HE
Phone01189874551

Websitehttp://www.readingunivers

Email

RatingStar Rating 81 Reviews
CQCCQC Rating

CCGNHS Berkshire West CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
University Health Centre is a GP Practice in Reading and provides a list of services listed below if available. This GP practice has 79 reviews with a rating of 4.3 out of 5 and a CQC rating of Outstanding.

  Opening Times    Open
DayOpening Times
Mon08:00-12:0018:30-20:00
Tue08:00-12:0018:30-20:00
Wed08:00-12:0018:30-20:00
Thu08:00-12:0018:30-20:00
Fri08:00-12:0012:00-18:30
Sat08:00-12:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Outstanding

Well-Led
Outstanding




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child Immunisations
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
  • Phlebotomy
  • Smoking cessation clinic
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how University Health Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 494120 individuals have been screened out of a possible 5565 eligible people.

A total of 74.03414196 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		4120
Cervical Screening Ages 50 to 641060 individuals have been screened out of a possible 1325 eligible people.

A total of 80 of possible patients have been screened which is above the required mimimum standard.		1060
Overall number of GP appointments10710 Number of appointments in Apr 2024 from a practice list size of 31411 patients10710
Face to face appointments6619 Face to Face appointments in Apr 2024 which is 61.8% of the total number of appointments.6619
Home Visits205 Home Visits in Apr 2024 which is 1.9% of the total number of appointments.205
Telephone appointments3883 Telephone appointments in Apr 2024 which is 36.3% of the total number of appointments.3883
Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
Video call appointments3 Video call appointments in Apr 2024 which is 0% of the total number of appointments.3


AA
   Patient Ratings
..

Excellent
58

Good
9

Ok
4

Poor
4

Terrible
6

..

Patient Reviews

University Health Centre
By:Anonymous
Date:Jul 9 2019
Rating:Star Rating
Review Source

The only negative I have is the lateness of appointments. Today they were running about 15-20 minutes late. Other than that staff were excellent. The reception even provided an interpreter for a non English speaking patient. The doctor was caring and gave me choices
Original Comment Report...

University Health Centre
By:Anonymous
Date:Jun 3 2019
Rating:Star Rating
Review Source

I have been with this practice since late 2012. As a vulnerable adult with complex physical and mental health problems I'm a patient who has had very frequent and regular appointments with my GP throughout that time, as well as infrequent nurse appointments. The quality of care I've received from this practice has been outstanding across the board. Since 2012 I've had 2 long-term GPs and have been extremely happy with both. I have been fully informed and involved in my care and am treated with respect, dignity, and compassion. There have been times when I've required emergency appointments and my regular GP has been on annual leave. Reception have always been helpful and I've always been able to see someone, and as a result I've seen a number of other doctors from the practice too. My experiences here have also been very positive. I've /never/ come away from an appointment feeling like my concerns have been ignored or dismissed or that I've not been listened to or taken seriously, and I've always been treated with respect and compassion (which should be the given, but as a vulnerable adult with significant mental health problems isn't always the case). The quality of care I've received from this practice has been above and beyond and I can't recommend this practice enough.
Original Comment Report...

Reply from University Health Centre
Tue, 18 Jun 2019 11:52:16 +0100

Dear Patient We are very pleased that you have found the quality of care outstanding from all our staff; from GPs, to nurses and reception, since you have been registered with us. We can never say it enough and reiterate that patient care is our number one priority. We would like to thank you very much for taking the time to post your comments. They have, as always, been shared with our wonderful practice team. University Medical Group

University Health Centre
By:University H
Date:May 30 2019
Rating:Star Rating
Review Source

Today I had a contraceptive procedure and both the doctor and nurse made me feel so calm and ready. Throughout, they made general chat to distract me and the procedure was practically painless. However, afterwards I began to feel unwell so the surgery welcomed me back inside and immediately reassured me and saw to my needs. They are just so wonderful and understanding! I always can get an appointment and have never waited more than five minutes!
Original Comment Report...

Reply from University Health Centre
Tue, 02 Jul 2019 11:35:00 +0100

Dear Patient Thank you for posting your review of your recent experience; it is lovely to hear that you were made to feel so calm about your procedure and that they looked after you so reassuringly when you felt unwell. We try and keep to appointment times wherever possible and sometimes, due to the nature of why people come to us, appointments inevitably run late but we are very pleased that you have never had to wait more than 5 minutes. Your comments have been shared with the team and are very much appreciated. University Medical Group

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University Health Centre

GP Practice in Reading

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