Name | EAST COWES MEDICAL CENTRE | ||||||
Address | Church Path East Cowes PO32 6RP | ||||||
Phone | 01983284333 | ||||||
Website | |||||||
Rating | ![]() | ||||||
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CCG | NHS Isle Of Wight CCG | ||||||
E Prescriptions | Available | ||||||
Status : | Open | ||||||
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Name | EAST COWES MEDICAL CENTRE | ||||||
Address | Church Path East Cowes PO32 6RP | ||||||
Phone | 01983284333 | ||||||
Website | |||||||
Rating | ![]() | ||||||
![]() | ![]() | ||||||
CCG | NHS Isle Of Wight CCG | ||||||
E Prescriptions | Available | ||||||
Status : | Open | ||||||
Share |
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See More Doctors near here |
GP Information |
EAST COWES MEDICAL CENTRE is a GP Practice in East Cowes and provides a list of services listed below if available. This GP practice has 27 reviews with a rating of 2.5 out of 5 and a CQC rating of Good. |
Day | Opening Times | |||
Mon | 08:00-18:30 | |||
Tue | 08:00-18:30 | |||
Wed | 08:00-18:30 | |||
Thu | 08:00-18:30 | |||
Fri | 08:00-18:30 |
GP Services | ||||
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GP Performance | |||||
The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how EAST COWES MEDICAL CENTRE is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
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Cervical Screening Ages 25 to 49 | 890 individuals have been screened out of a possible 1250 eligible people.A total of 71.2 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 890 |
Cervical Screening Ages 50 to 64 | 565 individuals have been screened out of a possible 835 eligible people.A total of 67.66467066 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 565 |
Overall number of GP appointments | 7341 Number of appointments in Apr 2024 from a practice list size of 8733 patients | 7341 |
Face to face appointments | 4359 Face to Face appointments in Apr 2024 which is 59.4% of the total number of appointments. | 4359 |
Home Visits | 0 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 0 |
Telephone appointments | 282 Telephone appointments in Apr 2024 which is 3.8% of the total number of appointments. | 282 |
Unknown appointments | 1513 Unknown appointments in Apr 2024 which is 20.6% of the total number of appointments. | 1513 |
Video call appointments | 1187 Video call appointments in Apr 2024 which is 16.2% of the total number of appointments. | 1187 |
Excellent | 6 |
Good | 2 |
Ok | 3 |
Poor | 5 |
Terrible | 12 |
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I have luved in the area for 2 years, and this surgery is terrible. I have worked in several primary care settings and 2 secondary care places and this is the worst. I have been a receptionist, and know they say to the patient what they are told to say by the drs and manager, but since when did that positiion receive through in-house training , almost all of which is done online, to qualify them to tell me if my problem is urgent? If that is the case, I assume they have now been given the remuneration to reflect their amazing study skills which gps generally spend years using to gain their qualifications.. We the public know when we are ill. I rang to try and sort out a prescription problem and was told by the receptionist to come in and fill in a form - he couldn't do anything on the phone. Feeling really ill, I explained as he spoke over me in a patronising tone that I had bern diagnosed with Covid and was unable to attend in person. In fact, 4 times I tried to tell him I was unable to attend whilst he chatted over me. I rang back having a short while later and asked to speak to the practice manager. I was told no, you can't do that, put it in writing - come down to the surgery and fill in a form. No, I have Covid, I can't come in, please put me through to the Practice Manager. No, put your complaint in writing, then we'll contact you. Having written in and asked to speak to the Manager before regarding my disabled husband, and been completely ignored - it was months ago and I am still waiting!- I was eventually got put through to a prescription clerk who was simply amazing. I cannot thank her enough for her help. I understand that Primary care is under immense pressure, that gps are hard to attract the Island, that people have to be kept safe from Covid... But the truth is patients are being failed badly. Not everybody of the older generation has a computer or is comfortable filling in forms online. People are not numbers in a system, and they do not wish to divulge personal and sometimes intimate details to some patronising know-it-all on a telephone whether they are called 'Navigator' or their correct title of receptionust as per the description in the English dictionary. Not every older person has a younger friend or relative to assist them. My own 80+ year old mother had a COPD review over the telephone! Of course, they could properly assess her down a landline - she doesn't use a mobile. Her medication just carried on. Hope after more than 3 years it is still appropriate. Stop the fancy titles, the patronising behaviour, the insistence on online usage and give a service that is friendly, helpful, by people who are approachable and qualified to asses we patients in the first place and give the personalised service that us required. With a manager who is willing to engage with the service for which they purportedly represent, who doesn't hide behind letters and forms. Who knows, if these things were addressed, complaints might be less and the rating of the surgery by the patients improve. |
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Explained why I needed to see a Dr having already tried to use their econsult (48 hour response). Got told by the receptionist my appointment would need to be longer than 10 mins so must use econsult! Have been a drs receptionist for some years so am wondering why this woman thought she knew my problem well enough to tell me both how long the dr needed for my appointment and that my condition could wait. Just moved back to the Island and am wondering just what sort of surgery this is. If ever I am allowed to see a dr for my problem my opinion might change, but 2 days on I am getting quite worried as still not seen anybody, and still cannot access this econsult-but-wait-48hrs-for-us-to-get-back-to-you lark. |
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We have been using the Medical Centre for 5 yesrs. Very happy with it all. Nice friendly staff, everything very clean and bright. Am usually able to get in on the day to see either a nurse practitioner or doctor. I called on Monday at 8am, and was given a appointment with a doctor at 10.40 am! . I can appreciate that if you want to see a specific doctor you may have to wait. Otherwise, very happy and consider ourselves lucky to have this facility |