A 7am appointment. Door unlocked at 7.02 ie late before we start. GP arrived 7.17. I went in 7.20. Mumbled "apology"; no explanation so there probably wasn't one. Computer not on, so no notes which would have helped determine what might be necessary. That is risky and poor practice. Rushed and didn't listen to the history of my issue, simply suggested a standard remedy (which hasn't worked) which was probably not appropriate given how it was sustained. Clearly trying to make up lost time. General GP attitude one of extreme arrogance throughout. Rang for new appointment after giving the treatment fair time to work. 4 WEEK waiting!!! Reception suggested I try the 8.am phone in, thereby adding to that circus. This is not a life threatening issue, just painful. Using the 8.00 am phone in to jump the queue negates its purpose but you can see why people do that This practice needs some very serious management improvement now in patient interface, operational systems and no doubt elsewhere too If I were paying for this service (I know I am) I would go elsewhere. This is a terrible example of the NHS at its worse
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