I have experienced many, many problems with this surgery over the two years I have been here and am soon to leave due to poor service. My first appointment, I got encouraged to make online. I did so, and the online system booked me in for a Saturday. I turned up, ill (hence the appointment) and waited for an hour in the cold hoping someone might pop by and I must have got the hour wrong. I finally got hold of a different practice, I was informed they are closed on Saturdays. No apology was given when I tried to rebook. Another appointment, I was in pain in my hands. When seeing the doctor, they laughed at me and told me 'it was odd'. This was not very helpful or comforting, and did not solve the problem. I felt too uncomfortable to return for this issue. Another time, I went for a repeat prescription of my contraceptive pill. They changed the prescription without asking or telling me, to a cheaper version of the pill. This had mental health effects and left me unexplainably depressed for three months until I was able to get a new prescription to revert back to my previously prescribed medication. With a different health problem, I saw multiple different doctors despite asking for the same one, and each time had to recount the problem due to poor note-taking on my records. My husband has also received some very poor service here. He has been severely ill for a few months. When first seen, he was told to come back in two weeks if nothing had changed. Later we were told by specialists he shouldn't have even waited more than three days, so this was awful advice. During the process to diagnose him, he was asked for wrong samples which had to be re-taken, the wrong bloods were taken and had to be done again, and it took multiple attempts to take blood for no good reason. We were told he had been referred for a specialist appointment at the start of November. When some other results came through a few weeks later, we were told "Okay, now we'll refer you." This wasted three weeks. We finally saw a specialist in January, and still weren't contacted about the results by the start of February - despite the surgery having received the results over 3 weeks prior. Many other problems have also arisen during this process. We are appalled at the service received at the surgery, and are now leaving. I would recommend other patients do the same.
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