Being a regular patient at Maywood due to an on going chronic pain issue I always find the reception staff very polite and willing to go that extra mile for you even though you can see there extremely busy, this morning the receptionist I couldn’t fault her and despite firing 101 questions and asking this that and everything else she made me feel relaxed and that I knew where I stood from talking to her (sometimes anxiety gets the better of me). My GP is amazing and couldn’t speak highly enough about how amazing she is at her job, she generally really cares and even takes the time to call me sometimes to see how I’m getting on. I’m constantly seeing her about different issues mainly meds related and she always makes me feel reassured after my appointment. All the staff at Maywood receive the highest of praise there all wonderful and do an amazing job. There’s a lady who works out back behind reception (didn’t get her name today when asking for a feedback form) but she is lovely too and always is so polite and even when I’m flapping and panicking manages to make me laugh. Overall it’s a wonderful surgery with an amazing team of staff.
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I have been really touched by the level of care I have received at Maywood Surgery. When I have been at my lowest point, physically and mentally, the staff have been outstanding. They have treated me with respect and allowed me to keep my professional dignity. I work for the NHS and appreciate how very busy everyone is, so it was incredibly humbling to know the receptionist, practice manager, nurses and doctors were all trying their utmost to solve my problem, and certainly point me in the right direction as far as further tests were involved to find the cause of my illness. I did not feel like a "number" or "invisible" to them and for that I am forever grateful. Thank you all so very much!
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