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| Name | The Lordship Lane Surgery | ||||||
| Address | 417 Lordship Lane East Dulwich London SE22 8JN | ||||||
| Phone | 02086932912 | ||||||
| Fax | 020 8693 8041 | ||||||
| Website | http://www.thelordshiplan | ||||||
| Rating |  40 Reviews | ||||||
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| CCG | NHS Southwark CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| GP Information |
| The Lordship Lane Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 38 reviews with a rating of 3 out of 5 and a CQC rating of Requires improvement. |
| Day | Opening Times | |||
| Mon | 08:00-19:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-19:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-Led | Requires improvement |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Lordship Lane Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 665 individuals have been screened out of a possible 1100 eligible people.A total of 60.45454545 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 665 |
| Cervical Screening Ages 50 to 64 | 290 individuals have been screened out of a possible 420 eligible people.A total of 69.04761905 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 290 |
| Overall number of GP appointments | 1848 Number of appointments in Apr 2024 from a practice list size of 5126 patients | 1848 |
| Face to face appointments | 1325 Face to Face appointments in Apr 2024 which is 71.7% of the total number of appointments. | 1325 |
| Home Visits | 0 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 419 Telephone appointments in Apr 2024 which is 22.7% of the total number of appointments. | 419 |
| Unknown appointments | 104 Unknown appointments in Apr 2024 which is 5.6% of the total number of appointments. | 104 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Excellent | 10 |
| Good | 9 |
| Ok | 5 |
| Poor | 4 |
| Terrible | 12 |
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Rude and unprofessional receptionist. Doesn’t seem happy in assisting and answering queries. Short tempered and greatly lacks compassion and competence. Booking an appointment seems a burden to her. Aggressive tone of voice and gestures. | |||||||
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Always rude and out of line, the receptionists at this surgery lack training and the skill let alone basic human decency to carry out the role they are trusted with. Bearing in mind that surgeries adhere to regulations by the ‘Care Quality Comission’ the lack of quality and the failure of care at the surgery is totally absurd! You get messsges telling you they are now closed, and to call back Monday to Friday between 9 & 5 when you are calling at 1pm in the day; you then attempt to address the concern and you are persistently declined any actual help in finding a resolution. You speak to them about appointments, they booked incorrectly and you are met with raised voices, aggressive looks and an aggressive body language; even when waiting on a cold day you ask for a little heat or warmth in the waiting room and you are not even responded to. I’m sorry but being in a customer facing role means you are to be able to actually provide a service. This surgery really isn’t, abd it has been going on for a number of years without any reprise fir the staff involved. Despicable! | |||||||
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The doctor I see is a very caring and understanding doctor and I couldn’t fault him. It’s just such a shame that the practise is lead by such a rude, disrespectful and aggressive team of reception staff. I have encountered two-three totally different members of reception staff who have been so unbelievable rude to me. Only one has ever given me their name and the others refused. I’ve had one lady hang up on me mid conversation whilst I was trying to find out what would be the best appointment for me to make (telephone or in person) another one was incredibly passive aggressive and patronising. It really does sadden me that there’s such a great doctor at this practise but the reception staff are quiet honestly, the worst. | |||||||
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